Sofitel Agadir Thalassa Sea & Spa

Aesthetically pleasing, the grounds are lovely, the pool is serene but there are some basic issues to address which of course may have been unique to our experience but we could not overlook as never encountered these at a Sofitel. We stayed in a Junior Suite which had a large terrace and lovely views of the ocean. The room was generous size with a double sofabed and good range of amenities. We booked transfers through the hotel (roughly €50 each way) - Houcine, who works in concierge was very helpful, confirming everything over email pre arrival and then meeting us at the hotel. He even checked in with us day before departure as he wasn’t going to be working. Breakfast was included in our rate. The options were slightly lacking variety but quality of food was excellent and the staff were actually amazing. Would definately recommend paying the surcharge to have breakfast included as there is nothing really walkable in terms of restaurants / cafes, and the hotel do not allow food to be ordered in from outside. Therein lies a bit of an unfortunate constraint in staying here as the 2 ala carte restaurants have limited menus and the buffet for dinner is excessively priced (each meal will set you back €150 for a family of 2 adults & 2 children <11). We ended up getting taxis to the Corniche area or one of the malls for our evening meal. Unless we completely missed it there was no ‘entertainment team’ or evening programme, so if that’s one of the things you look for then it’s not the right hotel for you. The hotel advertise a private beach on their tripadvisor page - please be aware the beach itself is NOT private, however they have a small section designated to Sofitel loungers at the entrance (NB - you will need to walk through the public part to get near the water). We really didn’t mind the locals though, they were all very pleasent having a good time with their families, and the beach is nice with soft brown sand. Now on to the issues. At check-in the staff did not realise the room was prepaid (as I am sure most rooms are when you book a package), and proceeded to present us with a large invoice to sign, which despite being tired, thankfully we were switched on enough to spot but wouldn’t blame anyone if they just unknowingly went along with it. It didn’t really set the right tone. Furthermore no information about the resort was provided at check-in itself, but instead they take you on a walking “tour”. This comprised of showing us the pool, restaurants from outside, gym from outside, then whisked up to the room. Any information we got (and it wasn’t always accurate) was as a result of questions we asked rather than the guide telling us. Didn’t see the point. Would encourage the reception staff to use the sit down check-in process to introduce the resort and inform guests, then offer the tour as optional (not everyone wants to or is able to walk around after a long flight) - it will come across better and more welcoming. Oh and try to smile a bit more for all your guests! The room AC was faulty as not cooling below 24C which made for an uncomfortable first night. We were provided with a portable unit for the next few nights so we slept better but this started leaking on our last day and could not be resolved. We requested a fan but this never arrived so another uncomfortable night meaning sadly we came tired and left tired. They did offer to move us to another room in a different building which wasn’t really an option at 9pm on our last night. I would therefore recommend you check your AC is functioning adequately before you start unpacking. Housekeeping do a good job but worth being aware the card we hung outside the door for the room to be serviced was never noticed by the staff. On all our days we had to specifically call for the room to be cleaned and amenities to be restocked. Would we stay at Sofitel again - maybe, but would we stay here again - no it’s not for us.

Service was excellent, the room was spacious and beautiful, and the hotel’s location is very convenient—close to the marina and many great restaurants. The private beach access was a highlight that made our stay even more special. The breakfast buffet was generous with an excellent selection, and the entire team went above and beyond with their hospitality. Thank you 🙏 We would definitely stay here again.

First time at this property the staff are amazing professional and helpful. Specially the dep dir Brahim and front desk Mounia and Yassine . Location is fantastic and the property facilities is so good . Can’t wait to come back and stay again .

I had a wonderful stay at the hotel. The room was always perfectly clean and well organized. Special thanks to Fatima Zahra for her hard work and attention to detail she made sure everything was spotless and comfortable. Her kindness and professionalism really made my experience even better. I truly appreciate her effort!

Worst 5 star hotel i ever been

Loved our stay in 2 modern rooms. The double bed was 2 singles joined together with a mattress topper but still comfortable. Friendly staff and generally attentive service. Check in took longer than I would have expected but tea and biscuits were provided while we were seated. Turndown service in the evening. Breakfast was exceptional: egg stations, freshly made doughnuts, crepe and pancake station, high quality and beautiful pastries and cakes etc.. Large pool area, no issues finding a sun bed. Excellent restaurants on site but nothing in the vicinity of the hotel. 10 min taxi ride to the main tourist area. Highly recommended.

A wonderful Hotel with a great view. The La Plage bar was excellent with great food and friendly staff. The buffet breakfast was excellent lots to chose from. Evening meals excellent to. Rooms cleaned to a good standard. Would return to this hotel again.

Loved our stay in this resort. Beautifully refurbished rooms and spaces. The service is outstanding warm and welcoming at the breakfast and dinner; thank you Mohamed, Lahoucine, Oumaima, Hicham. The Kitchen headed by Chef Jacques is exceptional (the brioche, the cakes everything is utterly scrumptious), and we can’t thank enough Chef Youssef, Lahoucine (great doughnuts) and Khadija (crepes). Our housekeeper was super nice, even the security Youssef was most attentive. Everyone is so kind and management is present and benevolent, Mr Brahim Bouriqi and team are delivering a 5* Luxury experience. Best Sofitel I have ever stayed in.

Exceptional service, great breakfast

Laila absolutely amazing person so friendly also aymane n Omar on reception great customer service also the breakfast n dinner waitresses n waiter absolutely lovely time here will come again