Residence L´ Heritage Hipólito Taine by BlueBay

Location, stuff, breakfast, nice view from restaurant

:) towels I always lack towels and potable water in my room

Location Stuff Breakfast Coffee machine with espresso

Sometimes lack water in bottle of towels, but just ask reception- and they bring you everything and more :)

I have stayed here many times over the last several years. This time was totally different. Previous stays, the rooms were very clean, staff very friendly. This time the rooms were not very clean, only 2 towels and one had several holes in it. I was booked for 3 nights, after the first night they knocked on my door at 4pm asking why I hadn't checked out. Told them I was there for 3 nights not one, they proceeded to ask me for my reservation confirmation. After that they finally cleaned the room at 5pm. The front desk staff are not friendly, not once did they acknowledge me anytime I walked by them. Nobody there to help with luggage anymore. The only person who was friendly was Juana who is a lovely lady making breakfast on the patio. The location is fabulous but the hotel has gone downhill over the last year.

Bien ubicada

Room 504 with no A/C (Temperature at the time of entry 110°F, no jokes). We asked for a fan and they gave us an industrial one. So we had to decide between the scorching heat or the terrible noise. In resume; one of the most terrible nights I had in my life. I don’t know if all the rooms had no A/C , but now it’s the hottest month in Mexico City and if you are planning to spend a stay in this place, you have been warned. Also the room needs an urgent replacement of floor. There are some missing tiles in the floor which are dangerous at night if you don’t turn on the lights.

They changed my reservation last minute to a different location and the room didn’t have AC, it was very hot at night and difficult to sleep. However the staff was very friendly and cooperative in everything, but I think they can improve in the room quality overall.

Location

Sewage Smell