Holiday Inn Express & Suites Gonzales by IHG

Not reaally anything comes to mind.

Breakfast was like a plastic texture. Service at front desk was very concerning. Did not explain charges made to my card in advance of charging me extra beyond the reservation amount. He was very nervous when I challenged him about it. Did not seem to be competent in his position and was not able to explain the process correctly. Hallway floors were filthy and were not cleaned during our two day stay.... not once.

front desk attendant could not control his emotions and became extremely overwhelmed not understanding how to come up with a solution on how to handle payment information. he told us that it wasn’t his problem and threatened to quit and just walk away.

location

The noise at night. Extreme activity by other guest-loud talking, banging of things, knocking on doors. Didn’t stop until 1am.

the staff was amazing! very helpful!

the breakfast wasn’t very good. the cow palace around the corner had really good food

I should not be charged. The first room didn’t have cable tv, microwave wasn’t working and it didn’t have an iron board nor laundry bag. Then e got moved to another room and had to take a Cold shower,

I reserved a room with 2 queens bed but was given a room with 1 king bed. When asking for the room to be corrected I was told it could be but it would be on the 2nd floor. Then was told that the elevator was not working correctly. I was traveling with my 82 year old mother and carring all our luggage up and down stairs was not an option for me.

TV and phone didn’t work in first room. Hook on back of bathroom door was broken off. 2nd room smelled of cigarette smoke and tv wouldn’t change from VH1. Curtain at AC unit was supposed to be white but was black. Used keurig pod in tray at coffee machine. Desk chair covering had peeled off.

Service was good but hallway floors were dirty, the air conditioner was loud and when you flushed the toilet it made a loud and long squeaking noise