Hotel Boutique Los Balcones

Welcoming greeters at reception although quite busy with others. One man took my under his wing and showed me rom options when I said I was noise sensitive. One room opened directly to the main area (noise) and the second was set back but the window was facing the main area! Luckily for the one night it was kind to me. When I asked for help with the TV (there was a very special Ecuador soccer match on) he came in and set it for me...and we became "soccer buddies". In the morning he asked why I wasn't staying longer (Cuenca is a popular city and UNESCO Heritage Site). The breakfast, should you ask, is up on the top terrace buffet style. There was a variety so even a selective eater can find fresh fruit and granola with yogurt.

A great hotel where cleanliness is always the order of the day Very good location in the city center Most attractions are within walking distance Very helpful staff Excellent food I do recommend highly without hesitations

Everything

5 stars feel like home, very clean ,Convenient location,bed very comfortable, good selection of food at breakfast ,Staff was really friendly, professional, and attentive. So much activity within walking distance of this hotel. I definitely recommend it.

Fantastic hotel! Service and location are excellent! We had a room with a balcony with a distance view of the cathedral! Cuenca is a magical place and the hotel made it even better!

This is a wonder old colonial building with quirky charm. Our little balcony overlooked the beautifully lit church domes at night. Great location for walking all around old town. Transport easy to get if needed. Staff was incredibly welcoming, helpful & so friendly. Felt so comfortable staying here during our visit to Cuenca! Comfortable bed, well appointed bathroom & plenty of space to unpack your bags. Thumbs up!!

Very nice

This hotel is located in the heart of historic Cuenca. It is inside a renovated old mansion and very pleasing inside. I had a small apartment on the second floor with lots of space. The staff is very friendly, and will help you with information and any taxi requests. Unfortunately, there were hot water issues. The system was simply unable to keep up a constant supply of water at a reasonable temperature while taking a shower. Water would come out cold, then turn scalding hot for a few minutes, which would prompt one to open up the cold water faucet. After this every single time the hot water would disappear..no amount of fiddling with the system by the staff would fix it. Not being able to take a proper shower on vacation is very disappointing. In spite of the great location I honestly cannot recommend this property unless you enjoy ice cold showers. I suspect that this issue may be present in other hotels in the area located inside historic buildings. Sometimes one regrets the desire to stay somewhere authentic and away from soulless Hampton Inns.

lovely building, comfortable beds. great location and friendly staff

I thought the breakfast could do with an upgrade

The breakfast was good and the room at the top bright light and airy.