Avista Hideaway Phuket Patong - MGallery

Void & Arun was extremely kind and Void made the best detox drinks the ginger/pineapple was delicious . Arun always had a special menu item every morning and we look forward to our next visit

I would like to give a special thank you to Butter Pong (Bellman Team), Pueng (Reception), Vishal (Breakfast Restaurant), and Digvijay (Assistant Reservation Manager) for making my 5th anniversary stay truly memorable. Although it was a short stay, the hospitality from everyone was exceptional, with a very warm and genuine welcome throughout. Upon check-in, Khun Pueng greeted us warmly and served a wonderful welcome drink, creating a great first impression. Butter and Pong kindly escorted us to the room and provided a clear and helpful explanation of the room and hotel facilities, which made us feel very comfortable and well taken care of. The room upgrade, beautiful anniversary decoration, and lovely cake were all thoughtful touches that made our celebration extra special. I also truly enjoyed breakfast, where Khun Vishal took excellent care of us and ensured a pleasant dining experience. Thank you once again to the entire team for the amazing hospitality and attention to detail. It was a memorable stay, and I look forward to visiting again in the future.

We recently wrapped up our first-ever visit to Phuket, and I have to say it was a wonderful experience overall. The hotel we stayed at was lovely, and the staff in general were very kind and helpful. I particularly want to give a shout-out to two amazing employees: Faisal Kama and Ilyas. Both of them went above and beyond in terms of professionalism and hospitality. They truly made our stay special and are a big reason why I’d recommend this place to others. In short, if you’re visiting, definitely look out for Faisal and Ilyas—they’ll take great care of you!

Amazing experience! Room was good size for a family of 4, staff were very accommodating, lovely and professional. Goldi and Vishal went out of their way to assist and make us yummy snacks. Loved that the accommodation out of the main part of town- less busy and loud.

We were told we would be able to check in early if we paid a 25% room rate but when we got to to the resort they made us wait over 3 hours to check in, making us miss our island tour. Very unaccommodating hotel.

Lovely friendly staff would go back again!! Room was very clean and housekeeping was there everyday. Good for families or solo traveling.

“The hotel was very nice, clean, and comfortable, with a pleasant atmosphere. The food was good and well prepared, and the overall experience was relaxing. Goldi and Vishal were extremely polite, helpful, and attentive. They treated us very warmly and made sure we were well taken care of throughout. Truly appreciated their hospitality.”❤️❤️🫶🏻🫶🏻

I had a wonderful stay at this hotel! The rooms were clean and comfortable, and the service was exceptional. A special thank you to Majda she was incredibly kind, welcoming, and always ready to help with a smile. She truly made my stay memorable. Highly recommended!

This was my second time staying at the hotel, and once again the experience was great. The hotel is elegant, comfortable, and offers a very relaxing atmosphere with beautiful rooms and a great pool. What truly made this stay special was the staff, especially MAJDA. A huge thank you to her. MAJDA was absolutely exceptional: always smiling, kind, attentive, and highly professional. She went above and beyond to make my stay memorable, always anticipating my needs and offering genuine care. Her positive energy and dedication truly make a difference. Coming back for a second stay and receiving the same level of service says a lot about the quality of this hotel. MAJDA is without a doubt a real asset to Avista Hotel. I highly recommend this hotel and will definitely return. Thank you for a wonderful experience d

Stayed here for 10 nights 11th Dec- 21st December. Arrived to a large Christmas party ongoing and ultra excessive Christmas decorations which actually included complete encapsulation of handrails to the stairs! Handrails serve a purpose!!!!!! I notified the management via email and received a patronising apology including how "grateful they were for our understanding"? Jingle bells and the rest of commercial rubbish are piped to every corner of the resort gardens and repetitively playing from dawn till after midnight including in the breakfast hall, there's no escape. We raised the issue on numerous occasions with staff but there was absolutely no one listening or concession to their intent " we will make every effort to ensure your stay is as calm and restful" Simply patronising nonsense. On the seventh day I snapped, simply couldn't take anymore (not calm or restful) which surprisingly got a response by persons knocking on the door (when we out), notes under the door etc. This was clearly in response to our notice inclusion we would now be highlighting the matter on Trip advisor review, funny that????? Nothing changed, I had a conversation with someone on the front desk on checking out but it was clear all the apologies and proposals are empty and have no respect for the individual. We had travelled along distance and at great cost to experience a Thai cultured holiday and whilst we expect and tolerate a token presence of the season this was above and beyond. It is particularly surprising the majority of the clientele are of Indian/Asian origin, its a Buddhist country with only I'd say 10% Europeans the environment created is completely inappropriate? On other matters: Do not consider this hotel if you have any mobility disability from our room to the main food hall had 128 steps, a further 15 to the main pool and around 30 up to the reception, lifts are not available other than from our room level except to reception. You could be doing 400-500 steps a day, no need for the Gym! Breakfast: The bacon is like a dog chew, sausages of all varieties are disgusting and the mushrooms are like slimy leather! Entertainment: There isn't any other than a fire show once a week which is everywhere? Food: Options are the Michelin listed restaurants on the top floor and the Vista (main food hall). The former are like all Michelin restaurants we have visited worldwide and are over rated and over priced. Considering the main food hall is busy in the morning there appeared to be only a hand full of people using it at night, so assume customers were out for the evening? first time we ate there my wife spent the next two days in bed with Diarrhoea, may be just a coincidence? Bar: There isn't one other than that shared by the restaurants on the top floor? never busy, no atmosphere. There are two "Happy Hours" a day at the pool bars although you wouldn't know it unless you ask or see the encapsulated signs on the bars they also can't resist charging 25% the second drink whereas it's generally free elsewhere? Beer: Local usual Singha or Chang. 180 Bhat for 300ml. At 41B/Pound that equates to around £4.40/half - £8.80 a pint! Mini bar in room - Small bottle of Jack Daniels 2000B- £48***** Buy from the 7/11 Supermarket down the road. Large beer around 50B. To finish on a positive note the staff, as with all locations were exceptional, friendly and helpful and would thank them for their efforts, seems the management could take a lesson from them and remove their heads from up their backsides.