Desire Pearl Riviera Maya Resort All Inclusive, Exclusively for Couples

Awesome relaxing experience. It always is and it is because of the people that work there and the other guest. As usual, Victor and manuel at the pool and beach were great. Manuela, Eliberto and Wilbert were outstanding for breakfast and lunch. Erick, the butler, was also outstanding. The food as usual was excellent . The atmosphere is always charged ,yet relaxing. couldn't recommend more highly.

As always a friendly face on reception to welcome us and check us in. They will always try to accommodate any room requests you may have if availability allows it. We were very happy with our room. We had a lovely members dinner which was a new menu it was off the chart the food was delicious, Orlando was our server with Behlan they are both two of our favs. Issac in the mansion was our server this time and was very attentive. We had Italian in both pearl and Athrodite and the food was excellent in both, normally Suki is our favourite restaurant but just my personal choice and opinion I wasn’t keen on the new curry style dishes, lunch in Athrodite was amazing the choice of different salads and fresh prawns just want we love with a nice cold glass of white wine which Rey or Oliver would top us up without us having to ask. We had the special fire show dinner on the Friday evening definitely would recommend, just make sure you put mosquitoe repellent on I didn’t 😩 The food was Mexican and O my it was superb The fire show was fun as well, Gilberto was our server we adore him he is a cheeky chappy that always makes us smile. Miguel and his team always sorts us the bed we love up the quiet end. Yolanda Gabby and Selvardo keep us hydrated though out the day., Yolanda knows our choice of drinks and as soon as she sees us she will bring them over we love her she’s the best. Now to our favourite newest addition, the outside bar it’s just what this place has been crying out for, yes it’s a bit hot in the evening but it was August and it will get cooler, but it didn’t stop us dancing outside and having the best time, it’s great watching the shows outside, they have new bar staff Arron was a great cocktail maker with all the moves. We would often go up for a cocktail before lunch and of course always before our dinner. Just a shout out to all the amazing staff who amaze me how they remember peoples names they see so many people on a daily basis yet they will always remember names. Selena gives the absolutely best massage I’ve ever had, Manuela bless her how she manages to carry all those trays for room service, Cobb Peter and Luis in the bar always happy to have a chat, and Daniel is always making sure his guests are happy, he is often walking about checking in to see if everything is ok such a lovely man and a credit to Pearl. My only negative thing is two days on trot the cleaner left no toiletries or coffee pods do I had to go request them, then it was fine. Already excited for our next trip.

Rooms need upgrading. There no beach left. You can't swim in the ocean...it's all full of seagrass! Breakfast was great...and lunch so so. Dinner menu and food terrible.

The hotel is excellent with very kind staff. Rooms were fabulous, specially at Eden. The pool party is unique and its the top atraction. The beaches are digusting due to the sea weeds. The restaurants were very good

10 stars! It’s been a month since we returned from our second trip at Desire Pearl, and we are counting the days until we return. Not knowing what to expect on our first trip, it was way beyond our expectations. The Pearl “Vibe” does not disappear after you return home, it just makes you want more. Everything is perfect! From the grounds to groundkeepers, to the restaurants, waitstaff and the food, the entertainment and entertainers, the spa, the front desk staff, maintenance and housekeeping, the Play Makers, the bartenders, the pool staff, everyone and everything! Special shout outs to Victor & Miquel the pool guys. They always made sure we had our favorite spot and made sure we had everything we needed. Chef Didier from Afrodita, who made us a special lunch for our Anniversary, which was fantastic! Gilberto from Pearl Restaurant who made our Anniversary dinner very memorable. In fact, every single staff member makes you feel comfortable and special. If you are thinking about a trip to Pearl……do it! It will be worth it. Even if you are not in the lifestyle, we are not, it is truly an experience of a lifetime. We have met so many wonderful people late at night in the hot tub and had some great conversations with couples that were there for the same reasons. There is NO judging, NO commitments, NO limits, and NO clothes! To the management - A comment. We noticed this last trip the Spa staff were constantly walking around the pool asking if we wanted to book spa services. I realize that this gets business, but it was numerous times a day. It seemed that there were many times we were asked if we wanted pictures, spa services, excursions, sales pitches all day long. Although it did not ruin our trip in the least, but at times awkward, we are there to relax. It would be nice if there was somewhere for those who are interested in these things get the information, instead of at our pool side beds. (We did go snorkeling and it was absolutely awesome!)

Pros: Staff is amazing, dinner is great, relaxing atmosphere, very clean Cons: rest of food is very average, rooms do need a makeover (do not make this a dealbreaker), emphasis on extras We will be returning. The new construction will open up this resort.

Desire Pearl is an amazing resort, with an incredible staff, and a truly unique, sensual experience. Adults only, couples only fun from the minute you arrive until you have to go home. Rooms are very nice and extremely well-maintained. Two pools and a jacuzzi with bars everywhere! Start with check-in, all smiling faces- Mariana and Leonardo checked us in and immediately upgraded our room. The bell staff is prompt and attentive. Luggage was held and delivered to our room when it was ready. Pool staff is great, Horacio, Antonio, and Jorge take care of every need. Pool wait staff is fun and friendly. Bartenders are efficient and having fun- Saul, Jorge, Eddy make the pool and the disco better! The wait staff provides excellent service, five star all the way! Mayrani, Elena, Poot, Belen, and Jorge are wonderful. The playmakers are keep games fun and the action moving at the pools! The highlights are Candise and Kia! Private snorkeling trip with Adolfo was incredible! Desire Pearl is an amazing resort that has a little something for every adult. Take things fast or take things slowly, you will not regret this trip!

As usual the experience was amazing!! The resort is 5 star in my book, clean comfortable and fantastic food! The staff is always friendly and polite and go above and beyond to ensure yu have a great time.

Well, another fabulous trip to Desire Pearl is finished. Once again, it’s the staff that make the place special. The grounds staff, housekeeping, management, butlers, maintenance etc. all greet you each and every time they see you. First off, the room, was perfect when we arrived, and kept that way throughout our visit. Next up is the food. Suki is always the best by far, and that’s why it’s so busy. The quality here is outstanding, so let’s hope and pray it stays that way. The service is also perfect; however, the place appears to be a bit understaffed at times. So, the staff have to really work hard. Ceci the hostess is fantastic and has been there a long time. It’s always great to see a familiar face. We only dined in Pearl once for Mediterranean night. The food was good, but not as it was years gone by. Service here is slipping as well so I hope they make some adjustments. It used to be the best in the resort, but it’s slipped to second, don’t let it slip to third. We plan on dinner taking at least two and half hours, whereas in other places it is much less. The seaweed is still there, but not as bad. Mexico has realized it is a problem and they are trying, but there is so much. They have a ship that is collecting it out in the ocean, but they need a navy of ships to tackle that issue. Now for the pool and hot tub staff. The entertainment staff are so hard working and energetic I am amazed they are able to do it day after day. The pool/lobby bar staff, Luis Lopez, Cob, Jairo The playmakers work so hard to bring us all the many activities during the day. People just have to remember that these are fun pool activities, and NOT an Olympic sport. Have fun whether you win or lose. No gold medals being handed out here folks, so just play for fun and treat everybody with kindness and respect regardless of how they play. You might have played a ton of volleyball, but the person beside you is playing for the first time, and hoping it will be fun. Help them learn the game in a way they’ll be back tomorrow. Don’t take the games so seriously, and leave your ego at home. Kia and Candace are the best. Love seeing them dance and interact with the guests. See you both soon. The chair guys: Ok Victor was on vacation, but Miguel, Antonio and Horacio are fun eager to please and always around when you need something. They work so hard so thanks for taking such great care of us guys!! I would be remiss if I didn’t give a huge shout out to Gabi. She works in Aphrodite for breakfast and lunch, and serves sometimes around the pool as well. We miss you already and love you Gabi, and hope to see your warm smile soon. Gabi was only there for 2 days before she went on vacation, but always greets us with a huge smile and a warm hug. Yolanda our other pool server is also fantastic. Again, big hugs when she saw us, so she is yet another reason to return. Wilbert and Oliver in Aphrodite are incredible, and Manuela is outstanding. She brought us some Habanero hot sauce for us to take home. She is a treat to see in the morning for breakfast. Eddie and Ray in the Mansion are also great hard-working guys. Thanks for the effort and fun during our “family reunion”. Now the hard part. The clients are better than last year, but still some folks that like to keep their suits on. To each their own, right? Most of them soon realize after a day or two that they are the odd ones out, and off come the suits. The hot tub is still 100% fully nude. Food allergies: This resort HAS to learn and TRAIN its staff on food allergies and the importance of the issues regarding them. The staff lack both the knowledge of the English language and the training to inform their dinner guests as to the ingredients and the replacement items that the resort offers. To say something is gluten free does NOT make it gluten free. The staff HAVE to be trained on what items on the menu contains dairy and/or gluten. Failure to do so, could result in a very bad experience for a guest. Yes, the music still sucks in the disco. No idea why they have a DJ as the playlist is the same every night. Maybe management has never been to a great dance spot, so they think Pitbull is great dance music. The DJ at the pool is a way better DJ, so no idea why they can’t use his playlist. Sheesh. Or, ask RM to get their playlist. On another note, we re-signed with Nash. She treated us great and we finally came to a great offer. Thanks, Nash, for your time and effort. I will end this on a happy note. Our butlers Irving, Carlos and Hector and Erick treat us like Royality. You guys made our trip and we love your attention to detail and your efforts do not go un-noticed. Thank you for all you do, which is a lot. We are treated like family members and we feel like it. We love the staff here so thank you all for your hard work smiles, and great attitudes. We hope to return soon.

The property seems to have changed somewhat from what we remember it being previously. The staff was excellent and usually the food and drink was very good. We had only one poor meal at Pearl and I questioned if some of the drinks were perhaps watered down. They did not taste what a newly opened bottle should. Most disappointing was the condition of the pool, jacuzzi and general grounds .... needed attention. In particular, it is time to redo water areas as the tile is old and sometimes not clean. Remodel Time!