Kimpton Hotel Palomar Phoenix Cityscape by IHG

Raul greeted us upon arrival and was very pleasant to interact with. Every day of our stay he made sure to go ensure we were having a good time. Thank you Raul for the awesome service, we look forward to staying again soon.

We had such a wonderful stay celebrating my husband’s birthday! From the moment we arrived, the staff made the experience feel special. What really stood out was the thoughtful service. The team went out of their way to help make the birthday celebration memorable, which we truly appreciated. It’s the little touches and kindness from the staff that made our stay feel extra special. The amenities were great, the property was well cared for, and everything made for a perfect getaway. We left feeling relaxed, celebrated, and already looking forward to our next visit. Highly recommend for anyone looking for a comfortable stay with exceptional hospitality!

Everything!

Nothing!

Very gorgeous

Location is convenient.

Our 5th floor room overlooked the rooftop bar. Excessively loud EDM pumped all night. I went to the front desk to speak with the night manager who attempted to ignore me while I waited for him to complete a call from another guest complaining about the loud music. He avoided eye contact and shunted me off to service a larger group. The other clerk offered to change my room but added in an upcharge for a higher floor. I was flabbergasted to be upcharged when it was the hotel's fault that the room we had was rendered unhabitable due to loud music. After I'd obtained the new room, the night manager said there was nothing he could do but the DJ would turn the music down at midnight. It was 9:45 pm and we had just flown cross-country and were ready to unwind. The night manager then condescendingly asked what I'd expected from a downtown hotel noisewise? I informed him that I was from NYC and knew when a room was too loud. Moreover, we brought our dog with us as we've stayed at Kimpton properties before and knew them to be pet-friendly. Other than two water bowls in the lobby, there are no concessions or facilities for pets. The hotel is in the middle of a concrete jungle with no relief areas for pets. A cleansable strip of astroturf would have been nice. Otherwise, the breakfast at Blue Hound was very good.

My Company has a partnership with the property. We host meetings throughout the year. First, before anything, the people we work with on every level are responsive, thoughtful, caring and professtional. I have worked with event planning on every scale for over 20 years and when a property consistently provides excellent and elevated service, you notice it. The location is great for downtown activities. The rooms are clean and love staying here. The food also is outstanding. Thanks Kimpton Hotel Palomar team!!!

I’ve stayed here several times since it opened, and this most recent visit absolutely reminded me why I keep coming back. I was celebrating a milestone birthday and hoped for a special experience — and this stay exceeded every expectation. After booking, I reached out through the “talk to us” email and immediately connected with Kimpton Hotels & Restaurants team member Donna. She matched my excitement right away and genuinely cared about making my birthday celebration memorable. Her thoughtful touches, warm communication, and generosity turned a great stay into a truly exceptional one. That level of personal hospitality is rare and deeply appreciated. The suites here are fantastic — spacious, updated, and incredibly comfortable. I’ve previously stayed in the Presidential Suite and this time enjoyed the Arena Suite. The floor-to-ceiling windows are stunning, with beautiful mountain views plus amazing sunrises and sunsets. The decor feels modern yet inviting, with cozy nooks perfect for relaxing. The soaking tubs are always a highlight for me, and the double bathrooms make the space feel extra luxurious. Loved this suite. The location is another huge plus — convenient to the airport, downtown, arenas, events, and major highways. Parking is refreshingly easy for the city, with both valet and self-park options. Conrad at valet was especially kind and professional, and Jessica at the front desk was friendly, welcoming, and informative — both made a great impression. Amenities here really elevate the stay too. The outdoor pool is a great place to relax, and having the poolside bar Eden makes it feel like a mini getaway without leaving the hotel. Having Bluehound inside the hotel is another bonus — great cocktails, good food, and a lively atmosphere (I’d just love to see a few more vegan options). The only small drawback is that the windows could definitely use better soundproofing. Being in a lively downtown area means you may hear nightlife, sirens, or general city noise. It didn’t ruin my stay at all, but improved windows would easily make this place flawless. Overall, this visit was truly five-star from start to finish. When this property is at its best, it’s exceptional — and this stay absolutely was. Already looking forward to coming back.

Beutiful cozy lobby, amazing smell when you enter. Close to everything. Team available at every turn with recommendations you didn’t even know you needed. Recommend!