Hotel Royal Victoria, by R Collection Hotels

Location and view

Elevator not working to help with luggage. Flags were very loud because of wind.

The hotel was very nice. The staff were really friendly and welcoming. The concierge was so helpful organising our private boat trip around the lake, it was fantastic. The room was very comfortable. The view from our room was absolutely beautiful, I could have sat on the balcony all day and just looked out! We loved the coffee maker, complimentary bottle of prosecco and biscuits. Everything we needed was there. The huge bed was very comfortable, and we could see the view from the bed. The shower was very good. Towels were lovely and soft. Toiletries very nice. The breakfast was lovely, everything you could possibly want. The restaurant was excellent, fantastic food.

There wasn't anywhere to put your own wash bag in the bathroom, a shelf or unit would have been better. Also some more hooks to hang the towels.

Ok

Ok

The Federica of the Concierge of the hotel is very wonderful staff

I bought the five days of the hotel . On the first day, they gave me a poor room. After discussing it with them, they changed it for me. The service attitude was still quite good.

Staff was amazing. Views from the restaurant unbelievable.

Our room had a view of the street while our friends had water view for the same price. Otherwise amazing

We booked a room with a balcony and lake view, which was beautiful but charged at an incredible premium. There was a balcony with table and chairs, but the bannister for the balcony was so tall you wouldn't be able to see out if you sat there, making the outside space somewhat impractical. The other miss is that the door to the balcony was quite small, and on the same side of the room as the bed so the room didn't get a lot of natural light or benefit much from the view. — felt like a miss. We loved the free standing bathtub and location. Staff were friendly and we enjoyed dinner at the restaurant (though felt like pretty standard fare for what was available around the main square).

Exceptional hospitality at every level. The staff are outstanding

Nothing

Vue, propreté, tout le personnel sauf celui du petit déjeuné

Le personnel du petit déjeuné. il y avait 2 ou 3 tables de libre pour la vue direct sur le lac, nous n'avons pas eu le droit de s'y mettre. j'ai demandé si on pouvait réserver une place, on m'a répondu NON. Pourquoi n'avons nous pas pu avoir ces places ? Sur les 3 nuits, on a pas pu prendre le petit déjeuné avec vu sur le lac !!! Sur la télé dans la chambre, qualité des chaines hyper mauvaises, en plus impossible d'utiliser l'entrée HDMI. Bruit important entendu de la chambre tout les soirs jusqu'à au moins 23h.