Hotel Royal Victoria, by R Collection Hotels

Great location, stunningly beautiful, the ENTIRE staff are amazing and attentive to whatever you could possibly want. Cannot say enough about this great property! Highly recommend!!

Location was fine, but unfortunately, nothing else was good. In fact, it was horrific.

1. Staff not customer service oriented. For example, the hotel shuttle, even when available, was refused to drive you to the ferry port or train station unless you were checking in or checking out. The weather was extremely cold, raining and windy. So, trips to the ferry port and train station which would be fine for walking to on a sunny day, were outright refused. We reported this incident to the Front Desk Manager and she appeared to be shocked by this kind of behavior and said this would never happen again and that she would speak to the staff. She offered us a comped dinner at the villa next door. 2. We also told the Front Desk Manager about what happened to us at the hotel's restaurant, The Victoria Grill. We had reservations the first night of our stay and when we walked in, we were totally ignored as they scurried around the restaurant, waiting on the people that were seated. After about 20 minutes of being ignored, they finally seated us without any apologies. Then we waited 30 minutes until they took our order. The food was tasteless and cold. When we asked for the check, the total amount included a 10% tip. We told them we had no intention of paying the tip and to give us our change. He came back without the change we requested. We told him again to bring us the correct change which eventually he did. 3. The next day we took the train to Milan andupon returning, called the hotel to request the shuttle. Again we were refused. 4. We had eaten in Milan so we weren't hungry for dinner but wanted something smaller. It was late and raining so we stopped in to The Victoria Grill. Big mistake. We asked for a table and because we weren't having a full dinner, we were told to leave the restaurant. This was the last straw for this hotel. I can't say anything nice about this hotel , but what I can say is don't stay at this hotel. Their guests aren't their number one priority. This isn't a 5 star hotel, far from it.

Tutto

Everything! Beautiful views!

The staff, location, the view, very good food for breakfast. A great variety for lunch or dinner. Worthy to visit and enjoy the walkable distances in the area.

We enjoyed every moment.

Location reception and welcoming staff