Staybridge Suites Amarillo Western Crossing by IHG

The receptionists name misty she did a austanding job thank you.

The guest laundry only had one working washer and dryer. The other appliances were out of order. I was unable to complete any laundry as expected during this leg of my trip. I needed to wait until my next stop to do laundry.

Cancelled our plan to stay on our return trip. There is potential to be a great place, but in its current state I wouldn’t recommend. It was several little things: strong musty smell in the hallways, live cockroach in our kitchenette, dried spills on the side of the fridge, very cold pool temp, hot tub doesn’t have jets- just air bubbles come out, no bedding for the sofa bed or pillows, sheer curtains- the heavy ones are just a decorative panel, super bright light shines directly on the hotel all night long. We hung a blanket on one side as a curtain. Staff spoke kindly but were not quick to be helpful and they were either short staffed so the front desk lady couldn’t leave or she wasn’t interested in helping us when we asked for towels and bedding. Carpet felt grimy on my bare feet, I wore my sandals in the room.

I had a great stay! Parking, Wi-Fi, and breakfast were all included, which made things very convenient. The room felt more like a mini apartment, complete with a kitchen and a full-size fridge—perfect for longer stays. Comfortable, clean, and well worth it.

Hotel was not up to Staybridge standard. What the heck is that smell? Our room smelled horrible. Not sure it was the carpet?? Only place that was ok was the lobby. Stayed at quite a few Staybridge. Seemed like some of the furniture was missing from the room. Hotel had a flood on the main floor the night before. Returning to our room there were patrons in the hallway shaking their items out. Told us they opened the cabinet and quite a few roaches came out. Warned us to watch our room. We were driving through on a road trip. We kept our things off the floor and headed out quickly the next morning.

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Good

Very clean and comfortable.

Breakfast was not fresh. Sausage was burnt and dried out. Gravy was brown and burnt.