Staybridge Suites Amarillo Western Crossing by IHG

Nice staff members

Needs to be updated

We were very disappointed in our room. We’ve stayed in many Staybridge Suites and have always had good experiences. This was a huge disappointment. If we hadn’t been so exhausted, we would have gone to another hotel.

Cons: The bathroom had mold all over the ceiling. The floors were disguising with stains all over them. The couch had a gross smell. There were dirty dishes on the floor by the bed. The dishwasher was full of dirty dishes. There were weird little bugs all over the place. The sofa mattress had stains on it. There was no dish soap in the kitchen. The curtains were wet and sour from the ac. Overall felt dirty. Hair the hair dryer didn’t work. Pros: The be breakfast area was nice & clean. Food was good. Bed was comfortable. The staff was nice and friendly.

Quick check in very clean.Pool was Big My son enjoyed it definitely stay here again

I trusted the ihg brand, and that was a mistake. Aside from the dirty and worn furniture, the room layout and amenities were strange. A room with two beds and a sleeper sofa had only two chairs to sit and eat dinner and only a 3 piece place setting for plates and bowls. There was partially eaten food in the freezer from a previous guest and an empty bag of chips under the sofa bed. After reading other reviews, ihg clearly knows this place has issues and yet still allows it to represent their brand. I trusted the ihg brand, and I won’t do that again.

Lobby looks great. Amazing breakfast buffet. Room was very dirty. Hair in the bed sheets that was long and black so clearly not anyone in my family. Walls in room were very dirty. Need to be cleaned and repainted.

Trash all over the lobby Room was covered in bugs and stains on floor couch all over Walked in room walked right back out Smoke and drug smell People there were acting very weird We got out told them we would not be staying was not safe and was not clean very dangerous place. We need a refund we did not stay would not recomend

Friendly staff and very clean - rooms and common areas.

Checked in at 5pm, no accessible room available. This gave me limited use of the bathroom.