BLUESEA Rey Carlos

El personal y la zona de la piscina

La habitación. Nevera en mal estado

świetny stosunek jakość/cena. Wyjątkowi ludzie pracujący w tym hotelu, właściwie na każdym szczeblu. Dyrektora zarządzającego obiektem mogą pozazdrościć najlepsze na świecie hotele, będące ikonami luksusu i legendarnej obsługi.

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Todo en general

Great staff, especially Maria the server at breakfast, the grounds staff worked hard everyday cleaning the pool area , spotlessly clean grounds, well maintained .

DO NOT STAY HERE ! I had a Dangerous room with water flowing from the ceiling down onto down electrical main box and light switches and flloor.. They REFUSED to change my room, or any refunds ! See photo` proof ; Despite being a return customer ............ My 17 day stay was simply lethal and dangerous ! l ! Im 70, and disabled so it was NOT relaxing as a holiday as it should be.. A wrong wristband for breakfast was put on me, I had to go back to reception to get it changed, then I found I had been Overcharged by 3 days for my safe, despite requesting a refund of 6 euro`s 4 days in a row, I never received it.Reception staff repeating everyday " We have a new owner" trying to blame every problem on that !...Thats NOT MY PROBLEM ! Then the BIG problems happened ; My room was flooded by the air conditioning system, filling the ceiling tiles with gallons water that ran down the main electrical box and light switch and made a dangerous mess on the floor......I requested a change of rooms, which did NOT happen. It took 6 hours to sort out and clean up the mess, so my afternoon was wasted ....Then 3 days later the toilet flush broke, again, an afternoon wasted with maintenance staff coming and going whilst search fo the part need...The bed had a sheet of chipboard supporting the mattress and scratched my leg as it stuck out,, the wall covering outside the room door was coming away and had nails sticking out to scratch your leg ! NO apology , no refund , NO reply after emailing the problems to the hotel manager and the reception manager, so will be complaining to Booking.com.and credit card company. UPDATE : Rey Carlos refuse any partial refund, to myself OR having been contacted by Booking.com , again refused a refund. Credit card company involved.

El trato del personal, sobretodo la recepcionista Andrea.

La comida era decadente, las instalaciones estaban muy viejas, sobretodo la habitación. El aire acondicionado de la habitación fallaba,los horarios del buffet estaba echo para extranjeros y la ducha de la habitación aparte que se salia el agua mojando todo el baño y la temperatura del agua cambiaba de caliente a fría haciendo que ducharse fuera todo un reto

Ubicación y limpieza genial, el personal nos trataron correctamente.

La cena no nos gustó, nos pareció comida precocinada.