Hotel San Francisco Plaza

Good location, Comfy beds, very clean, great shower, interesting and unique decor. Stunning roof top terrace with amazing views, friendly staff

We had accumulated quite a lot of laundry from back packing around Argentina so we decided to use the Laundry service. Our white clothing came back absolutely ruined. I think they had been washed with a darker item which is completely unacceptable. The Clothes damaged by the laundry service included: a pure white linen shirt and matching linen shorts, 1 North Face pure white t- shirt, 1 free people white top and 1 Nasa pure white t-shirt ( all expensive designer brands) The NASA t-shirt and North Face t-shirts were not only returned to us grey but had orange stains splatted all over (i would describe as rust?) The Only compensation offered to us was 40 sol ( half the cost of the laundry service we used). Quite ridiculous, considering £200 worth of our clothing was completely ruined.

the staffs are really good. especially Yonatan, I have lots of questions he sort it out for me. they are friendly and professional. there are hot water kettle to let guess to drink special tea. So if someone doesn’t suit for high attitudes, they will feel better after drinking tea. I definitely will recommend to everyone chose this property.

Spacious rooms.

Breakfast included fresh fruit which was good

I paid for an upgraded room with a massage bath & a mini bar- I got no mini bar, no fridge, no bath... My bathroom had a window through to the next room... the light from that window fell directly on my face at night and woke me up, I could hear every conversation and child's cry from the people in the next room and I was woken every time they turned the bathroom light on- they arrived in the middle of the night when I was rising for a 3am trip to Machu Picchu the following day, then 2 days later another 3am trip to Rainbow Mountain... I could get no sleep as they were back at 11pm- 11.30pm when I was trying to sleep... It was ridiculous... The staff on the desk were lovely & helpful although they did not have good English, they tried... but my room was a huge let down!

How clean, how helpful and the warmth of the staff!

I liked everything.

the staff was delightful!

the breakfast didnt have many options which is a shame. there were hot water in the shower but it took 10 minutes to heat them. the wifi was low

Staff were very helpful and the rooms were great

No bad comments.

There was one attentive member of staff who was running a very minimal breakfast service single handed. Otherwise, I have nothing positive to stay about our intended week long stay at this grossly misrepresented hotel. We left after only one night.

This place is not as advertized. When we booked, the pricing and photos suggested a tasteful, colonial style hotel. The place is faux with chintz everywhere. Cheap furniture spray painted gold. Some possibly nice but now ruined furniture spray painted gold. Garrish and tacky decor everywhere. Inside our family room, the allegedly present soundproofing did not help keep out the ?water pump noises all night, nor the sounds of the early morning cleaners. One bed had dirty sheets (they were laundered and pressed in a neatly made bed but pulling back the covers revealed a large old blood stain). Minimal service at check in. The barest breakfast buffet I have ever seen (likely due to the almost empty state of the place). This place would be an amusing kitsch hostel if it were a tenth of the price. As it is, it is an outrageous con job of a colonial style hotel. We chose to eat a financial penalty to move to a beautiful and similarly priced boutique hotel just around the corner. Unless you enjoy being on the receiving end of tourist extortion business plans, steer well clear.

Muy buena opción en Cuzco!

We stayed for 2 nights in February, and this is one of around 15 similarly priced hotels that we stayed in around Latin America. Well-located, around 10 minutes walk from the central Plaza and its restaurants. Suite rooms over two levels. Very comfy beds, albeit rooms would benefit from better lighting. Hot water, but slow to arrive at showers - fine if you know beforehand but frustrating 5-10 minutes otherwise. Downstairs seating area lined with religious icon paintings offer a striking decoration.