Sofitel Casablanca Tour Blanche

I recently stayed at this hotel with high expectations, especially since it is rated as a 5-star property. First, I would like to sincerely thank the staff they were extremely friendly, professional, and always helpful. The housekeeping team was also polite and cooperative, and their attitude was truly appreciated. However, there were serious issues that cannot be ignored. Unfortunately, there were insects in the room, which is completely unacceptable for any hotel, especially one claiming a 5-star rating. Cleanliness and proper maintenance should be a top priority at this level. In addition, some facilities appear outdated and in need of renovation. While the staff did their best, the overall condition of the property does not reflect true luxury standards. With better pest control, improved maintenance, and upgrades to the facilities, the hotel could significantly improve its reputation. So , the hotel facilities and overall standards need improvement. The rooms and amenities do not reflect a true 5-star level. With upgrades to the facilities and better attention to maintaining high-end standards, this hotel could reach its full potential. For now, it still has room for development. I hope management takes this feedback seriously and works on resolving these issues.

The rooms were nice and breakfast was excellent. The staff remained very helpful. The location was very good and everything was in good approach.

Excellent service. The manager of Sofitel Casablanca was very helpful accommodating. We had to discuss few issues and she helped us a lot. Special thanks to Lisa. Excellent service. The staff was very good. Hamza in restaurant was very helpful and good.

La localisation

Ménage très moyen. Faut réclamer pour que le ménage soit fait. Chambre vétuste . Canalisation bouchées! p’tit dej peu varié, tous les jours la même chose.

Location is super ,room is nice breakfast is just there

Lemplacement et le personnel

La propreté vraiment tres sale les murs les draps la sdb egalement bref le menage nes pas fait corectement.