Hotel at the Lafayette Trademark Collection by Wyndham

A horrible experience. I would not stay here and there was no value for the amount spent. Between the outdated and damages in the room, noise and the poor staff you will not like the stay

You have to understand this is a 100+ year old building with a hotel occupying one floor. The room we had was decorated nicely, was comfortable enough, was clean, but was drafty (so we kept the curtains closed trying to help insulate) and had a lot of old building noises. We were in town to attend a hockey game at Key Bank Center, and this hotel was within easy walking distance there (15 or so minutes) and to restaurants and bars for pre-gaming.

Hotel is in a good location, not too far of a walk to Key Bank Centre. Love the history of the building.. feels like you're stepping back in time when you walk in. Looks like there used to be a bar or lounge at one time, would be nice to have that back again as there's nothing really around the hotel itself. Room was on the smaller side, but for a quick night away you don't need much more. Room was clean although needs a bit of TLC. The hairdryer no longer hung on the wall in the bathroom, and there seemed to be a picture or something missing from the wall in the main room. Front desk personnel were friendly and helpful. Free parking just a quick walk down the street. Would stay again!

Dark, dingy, dated, run down. Wouldn’t recommend. The Hilton across the street is much nicer. Zero staff presence to even lodge the complaints we had.

We went to the hotel for a banquet. I have NEVER had such a bad experience in my life. For starters, the heat wasn't working in the greenhouse room and it was FREEZING. We all had to wear our coats. They had one tiny space heater on each side of the room as their solution. When talking to the manager about it she was very condescending and rude. Did not seem to care one bit that guests were uncomfortable. She said "the thermostat isn't working. We called and no one came." Then you go out of your way to get MULTIPLE space heaters or you figure something else out. It's 23 degrees outside. It was 56 degrees in that room. To add insult to injury, we never got fed. We were told there would be "appetizers served throughout the night"-first off there wasn't even a crudite table with cheese etc. as one would ecpect when it's just an appetizer event. Ok fine. But literally we didn't not see one person with a serving tray. I asked a waitress at 9:30 when we would be fed because our banquet started at 7 and we never got any food and she said "we've been serving appetizers all night" - well apparently they were only serving them to people on one side of the banquet room. If you were on the far side you were out of luck. So not only were we freezing, but we were also starving. Not to mention they had TWO bartenders for about 300 people. It took almost 40 minutes to get a drink. Additionally - there were out of order signs on the ice machines, hallways were dirty and freezing and the staff was downright rude. Absolutely do not advise anyone to host an event here. It was the worst event I've ever been to and for $120 I'm disgusted at the awful service we received.

Not good!!!! 15 minutes into checking into the room we find the bed infested with bugs. Multiple bugs!!!! Go to front desk to request new room to be told they have one left but it’s a downgrade, but no offer to price change. We take the room because I’m not sleeping with the bugs. New room…… tub is broke, fireplace does not work, tv remote does not work, called front desk to request new batteries to be told they do not have any 😡 so here we sit in a broken room with no tv until Monday because I’ve already paid for the room . Would never recommend and will not return

I would have liked the customer service to be better

Couldn’t tell if I was sleeping on the floor or the bed; the mattress was a rock. Dirty floor as well.

It’s a little tired. The upgraded Jr suite was nice. Staff was less than engaged. The homeless numbers around this area is getting to be uncomfortable.

Downtown Buffalo isn't what she was when the Lafayette Hotel was built. I would not want to arrive or depart this hotel after dark, at least not alone. By daylight it is okay. This is an old hotel but the condition is pretty nice. The staff was very helpful and available. Parking is about a block away in a garage which again is alright by daylight. The bed was comfortable and the water was plentiful and hot in the shower. The experience here is a nice mix of stately old Hotel Grandeur with mostly updated furnishings.