The Relais Cooden Beach and Spa

The location

Not quite up to the standard it used to be several years ago & disappointing that there is no longer a swimming pool. A seagull pinched my food on the terrace

Whilst there was clearly staff shortages during our stay, the staff were friendly and helpful. The guy who was in charge of the restaurant for breakfasts was very good at resolving issues, which were very apparent during our stay. The location was great, right on the beach. We loved the old world retro feel of the place.

The first morning we were able to order a cooked breakfast. The next two days it was a buffet. This proved problematic. I am a vegetarian and had to ask for something to be cooked that I could eat. It was only because we were there the morning before that we knew we could order, it was not offered. The staff were struggling to keep up with the demands. It was clear that there were less staff than needed during the breakfast rush. We booked a meal in the restaurant on the first evening of our stay. The restaurant appears to have been recently refurbished and was lovely with great views of the beach. We were lucky enough to have great weather but unfortunately this resulted in lots of people from the local area having drinks and bar snacks on the terrace. The hotel did not have enough staff to cope with both hotel guests and general public (they appeared to take priority) and we waited 1.5 hours for our meal, along with others in the restaurant. The food was fabulous, but we did not wait for a pudding. We had lost the will by then. There appeared to be no access to the bar area for the public visiting apart from through the restaurant where guests were supposed to be having a relaxing meal during their stay. Unfortunately there was a walkway beside our table which was used as a short cut for people walking from the bar to the terrace. At least 60 people walked past us during the evening. Not great for what was supposed to be a special meal for a 60th birthday celebration. Our room was a double room in the eaves of the hotel. It was fine, but not really 4 star. It was cleanish, but there was rotten wood on the door frame. A family of wood lice came out of the rotten wood every evening, to visit us! The carpet by the bathroom wasn't great, rotting due to water erosion. The shower was great, but clearly the water was not contained within the shower area and hadn't been for some time.

the whole holiday was top drawer staff food service top of the range a five star holiday thank you

nothing

Super Lage, nettes Restaurant mit schöner Terrasse direkt am Meer. Kein Sanstrand!

Wie so oft bei Buchung über booking.com bekommt man die schlechtesten Zimmer !!!! In unserem gebuchten „Meerblickzimmer“, war offensichtlich kürzlich eingebrochen und der Schaden nur notdürftig beseitigt worden. Außen zog sich rechts eine lange Mauer längst und auf der linken Seite kam direkt die Abluft aus dem Restaurant. ein Traum. Meerblick auf den man dann auch verzichten kann, aber extra bezahlt hat. Zimmergrößen sind ja meistens angegeben, aber die Breite der Betten nicht. 160 cm ! Mein Mann ist 1.88 groß und nicht gertenschlank … Aber bei Reklamation hört man dann grundsätzlich : wir sind leider ausgebucht. Wir suchen künftig weiter auf booking.com, aber buchen dann direkt. Allerdings dieses Haus nicht wieder! Ganz miese Dienstleistung nenne ich das. Grundsätzlich können die doch froh sein auf solch einem Portal vertreten zu sein, sonst würde man sie ja nicht finden.

The beachside terrace and restaurant was very relaxing. The restaurant staff were friendly and helpful with coffee choices. I was made to feel very welcome and comfortable as I dined alone - was taking much needed respite for myself.

Breakfast was great.

The restaurant menu needs more ingredient detail. Door hooks needed on bathroom door.

Breakfasts were good apart from slow poor toaster

King size bed was uncomfortable