Hotel Casa San Rafael

A wonderful place to stay in Cuenca. The place is beautiful. Their customer service is superb and very warm and pleasant. Nice breakfast. Could not be cleaner. Wonderful linens and beautiful furniture Yes, it can be a bit noisy in the buildings of this design and of this age, but a new building would not have the colonial charm of this lovely, centrally located hotel. Sorry that could not stay for longer than one night - they were fully bookef

The bed was not comfortable at all and it was pretty noisy. I did really like the staff, breakfast and the colonial ambiance of the hotel. We stayed 3 nights there so the bed really started to bother me.

Old colonial building, right downtown

Staff very helpful and understanding. Great location and the hotel itself is very clean.

Old colonial place. Super nice and helpful staff! Great location! Lots of traffic outside but that’s what happens when you are in a good location. I would have preferred a higher up room with a little outside light.

I recommend them to change their checkin and checkout times. You should be flexible with the needs of your guests

This is a gorgeous hotel in the middle of Cuenca's central historic area. We had a beautiful room with a balcony overlooking the lovely town. The staff were so lovely, warm and welcoming, and the breakfast was delicious with fruit salad and yoghurt then eggs to order, with delicious breads and coffee. I highly recommend this hotel

By staying there you will feel like living in the Spanish old villa. Very classy interior and so friendly staff. I would definitely stay there again.

Central location, traditional feel, simple and kind.

Good location close to restaurants and sights. Helpful and friendly staff.