TOP SeminarHotel am Aegerisee Unteraegeri

sehr schöne Umgebung

We came for afternoon coffee and desert; staff were totally disorganized. It took them at least one hour to get us two hot (cold by the time we got them) ovomaltines and one Latte Macchiato together with a fruit cake (stale) and some ice cream. No words of apologies just excuses (1,000 guests [you wish …] and slow machine]). To charge full for such an experience is just a disgrace. This place used to be really good; we will not be back until Management addresses these issues.

Here’s an expanded and stronger version of your review: The worst hotel experience we have ever had, both in terms of facilities and the management’s appalling behavior. From the moment we checked in, it was clear that customer service and guest satisfaction are not priorities at this hotel. Despite traveling with a young child, we were given the wrong room at check-in, which caused significant discomfort and disruption. When we brought up the issue the next day, instead of resolving the problem professionally, the staff shockingly started yelling at us. Such behavior is not just unprofessional but outright disrespectful. Over the course of our 6-night stay, we were forced to change rooms three times. Each room seemed to present new problems. There is no air conditioning, which would have been tolerable had the rooms been clean, but instead, they were absolutely filthy. The windows are left open, and as a result, the rooms are infested with bugs and roaches. It was impossible to feel comfortable or relaxed in such an unhygienic environment. To make matters worse, when we tried to escalate these issues, the manager refused to show up, even though he was sitting mere steps away at the front desk. This complete disregard for customer concerns is simply unacceptable. The bathroom showers turn hot and cold randomly while working. The gym smells like garbage and their own staff hates the management for not keeping the property in a good condition. If you value your peace of mind, cleanliness, and even basic respect as a paying guest, do yourself a favor and avoid this hotel at all costs. Staying here was like living through a nightmare—truly the worst experience we’ve ever had in Switzerland. There are plenty of better options out there; don’t make the same mistake we did - “Swiss Nightmare”

Das Bett war extrem unbequem. Matratze Sreinhart. Kopfkissen groß wie ein Ballon....zum Schlafen ungeeignet.

Good but too loud on weekends

we have choosed the room while booking the hotel and when checking-in they just give us the room keys and when we enter inside the room firstly they didn’t provide us the same room that we paid/choosed ,secondly the room was so dirty and without cleaning seems like someone just checked out and leave like that .we told to the receptionist but he came and just took the video in his mobile phone and nothing else. nothing worth it according to their price and service. not recommended

Wir waren mit unserem Sohn (15 Monate alt) für drei Übernachtungen im Hotel und haben Tagesausflüge gemacht. Zu Beginn fiel auf, dass das Hotel sehr in die Jahre gekommen ist. Auch könnte die Aufmerksamkeit des Hotels etwas besser sein - so hatten wir kein Babybett im Zimmer (trotz vorheriger persönlicher Absprache) und nur zwei Garnituren Badetücher (obwohl drei Personen). Ich muss aber betonen, dass das Personal (Rezeption und House keeping Service) sehr freundlich und sofort auf unsere Anliegen reagiert haben. Das war echt top! Das Frühstücksbuffet war sehr reichhaltig und schmeckte sehr gut, nur der Kaffee hat uns persönlich nicht geschmeckt und es war eine gewöhnungsbedürftige Maschine. Wir haben einmal im Restaurant zu Abend gegessen. Das Personal war sehr freundlich und wir haben uns sehr wohl gefühlt. Insgesamt war das Hotel für unseren Aufenthalt ausreichend. Bei der Einrichtung und der Aufmerksamkeit gegenüber der Gäste (auch beim Personal Frühstück) gäbe es noch etwas Luft nach oben.

Freundlicher Empfang und super Bedingungen

Nous ne sommes restés qu’une nuit et la vue était magnifique 👍

War Ok. für uns!