Ambassador Hotel Kansas City, Autograph Collection

Service was 5star

Nothing

Location, the bar, the room, the bathroom

Lack of common sense lighting in the room. Had to have staff fix television issue.

Genuinely warm, friendly and helpful staff. Spacious, well appointed and maintained rooms. Great location.

Mona and the rest of the banquet staff served us greatly! Very impressed with the hospitality.

Everything from Kenneth who checked us in to Mona who was in charge of the catering our week there was nothing short of amazing. Don’t get me wrong the entire staff was great but these two were the shining stars of our experience at the Ambassador in Kansas City Missouri. Kenneth was extremely polite and well spoken and friendly as can be and Mona went above and beyond her catering to make sure we felt like family. I would definitely recommend a stay there. 10/10 with absolutely nothing left to be desired. Every single need was met and then some.

We had a great time,when ken met us at the front desk he was so awesome. Mona,jaja and Mia were amazing. We never had to look for anything the got it and said no worries. I would always stay again.

from early check in to checking out the staff was exceptional

the bartender didnt know how to make a drink

A few years ago we stayed at the Ambassador so we returned. It was a short walk to the T-Mobile Center. When we checked in we and the fellow before us were not offered a blueberry lemonade that was prepared and on the table behind the desk. When we came to the desk the second day, the lady poured glasses for us and it was refreshing. The hotel no longer provided a driver to take guests a short distance to an event or restaurant and they no longer made the warm cookies that were there for guests as they went to their rooms for the night. We had some difficulty with the safe in the first room. Dominick/Dominique (not certain of the spelling) came to the room twice to repair it but finally was gracious and had the hotel find another room for us. He remembered us at theT-Mobile Center and reached out us. He was also at the elevator when we checked out and spoke with us. He should be promoted! Being on the top floor did have an issue. We had to turn the hot water on for 5-10 minutes before the hot water got to the sink or the shower. Notes: One robe per room with no slippers Bring lotion or other necessities because what was there was very small Quiet rooms with comfortable bed No turndown service Water bottles were supplied Clean room was appreciated