Resort La Ginabelle

Ideal location, high-quality, practical and functional facilities, exquisite cuisine, and a warm, flexible, family-style approach. The best part? The staff. From the manager to the cleaning team, including reception, bartenders, waiters, and taxi drivers, everyone showed nothing but friendly smiles and a willingness to help with everything. We were not travelling with children, only with a teenager, but it gave us the impression that everything is also very well geared towards families, making it a great place to enjoy with kids. We are very happy and grateful for the stay we had. Highly recommended.

Amazing atmosphere and wonderful staff - truly felt welcomed from the moment we arrived! The location is superb, and both the facilities and service are top-notch.

Nice hotel, very good location. Here are the pros and cons during my 4 night stay. Pros: The pools/spa - such a nice feature to have after the slopes. There are 3 indoor/outdoor pools/jacuzzi's, steam room, sauna that can be used for hotel guests. The breakfast was nice, plenty of choices, fresh juices, never too crowded. The ski room was nice, easy to use with a seperate lift, secure with lockers for all your stuff. The room was nice, had a nice view of the Matterhorn, big balcony. The afternoon tea time is a nice touch with light snacks and cakes, though drinks not included. Cons: There is no iron or steamer in the room. They want you to use their laundry service which is extremely expensive. Total rip off. The bed and pillows are horrible. Pillows are so flat and small, the mattress is just a foam sponge, poor sleep for us. The heater in the room works too well. Could not figure out how to shut it off, had to open the window constantly to cool the room down in Jan. The shower is a joke, luckily there were 2 showers in our bathroom. The stand alone shower is WAY too small to use for a human adult. The tub shower was slightly larger. The fact that tea time does not include coffee or tea is also a shame. Other hotels include self service coffee machines or tea for free during tea time, here, nope. You have to pay for all that at tea time. For the amount of money they charge for the rooms, you would think that coffee and tea in the bar area would be included. Only in the room it's free. Walls are a little thin, you can hear people walking or running above you. And the shuttle service is nice, though they said that there would be a driver at the train station to pick us up, there was not. I had to call the hotel to have the driver come get us. They fell short on that part of customer service. Also, one of the hotel staff wasn't the friendliest. Maybe she was having a bad day, i don't know. They didn't explain much to us at check-in. We had to basically figure out everything for ourselves. Again, a little short on customer service. All in all, a good stay. You are really paying for the pools and spa. Not sure if I would stay here again, maybe if there was a sale or the rooms were cheaper would I come back.

++++: Chef was always somewhere which is exemplary and maximizes the service quality overall. ++: Very nice Spa facilities. Loved the waterbeds in chill area! +: Food (breakfast and diner) very good inclusive presentation and flexibility. +: Amazing bar tender. All Martini‘s were excellent!

-: Just small things, otherwise it would have been a 10/10.

It was so comfortable and loved the updates

There is nothing I didn’t like about it. Everything was amazing, especially the staff.