Smiles Beach Hotel

Posizione ottima vicino a tutto Struttura pulita e personale ottimo Ci hanno fatto sentire come a casa nostra

É stato tutto bellissimo

L’emplacement au top Personnel parfait J’étais venu en 2023 je n’avais pas trop aimé la cuisine cette fois il y’a eu de l’amélioration en cuisine. Cocktail de la piscine très bon

Piscine trouble à notre arrivée mais corrigé le lendemain Au petit déjeuner ils mettent de temps à remettre ce qu’il manque.

The hotel staff stole our US money from the room safe. The management did not take it seriously at all. He said it never happened before and brushed us off. We had to spend hours of our vacation working with the local police department to file an investigation. We spent so much money on this vacation to leave in tears. Please do not go here! I wasn’t even going to complain about the lack of service, bad food, no alcohol or bar service, inconsisten wifi internet, no ice or or cold refreshments, boring, out dated room. This was just too expensive to be robbed of our money. It doesn’t matter if the money was in the suitcase, bathroom, bed… it was stolen and ruined our trip.

This hotel desperately needs updates. Rooms were dirty, bathrooms smelled, and the furniture was worn out. There was no reliable WiFi and no cold refreshments available even in the heat. Service was terrible. Staff showed zero urgency or concern when problems were reported. Management clearly does not care about guest experience.

However booking the best available room, but it was poor in quality. Uncomfortable bed. The food quality is so bad with low variet, the breakfast, specially the bread seems not fresh at all. The reality is completely different from the photos. Additionally, Nungwi is so overrated and not suitable for couples.

Good location to Nungwi activities

Food wasn’t that good , Not fresh , No variety at all and no good portions Not good value versus price ..

We had an awful experience at Smiles In Zanzibar. Our intentions were pure and to celebrate from thousands of miles away from home in the states. The check in process was smooth and it probably was because it was practically unoccupied. They weren’t very friendly nor were we greeted with {smiles}. I guess I’ll get to it, we got scammed. We used the in room safe box and our US money was stolen. The manager showed no remorse or genuine concern. We had to open a case with the local police department for an investigation. We tried our absolute best to resolve it with the hotel but they showed no empathy. They do not have cameras nor have modern technology to show who has access to their rooms. It was easy to steal from us because we were hardly there. The room was out dated and smelled horrible, the restaurant ran out of everything including ice. The food was mediocre and cold. I had work to do but the wifi barely connected. It’s very unfortunate how they treated us. We came there to have a good time and left in tears. Please do not risk your money, health or safety going to Smiles.

We had an extremely bad experience at this low budget motel inn. Please be advised, you will NOT smile when you arrive stay or leave. This place had no charm or character that you would expect for a stay in Zanzibar. The bed has only one side to enter and exit, which is concerning due to bed bugs and mites. We have bites all over our bodies and didn’t see a single mosquito. The breakfast is very continental and flies swarming around it. The server was nice but lacked customer service skills. The front desk was very nonchalant and unaccounted for. The room reeked of hot pee pee! I had to get lemon grass to help with the odor. There is no alcohol or cold refreshments. The ice machine was broken, the WiFi did not work. I am sadly disappointed with our stay, please do not book this hotel, save your money or spend a little more for a much better hotel experience.