Cabañas del Capitan

Went with family, we got 4 rooms, 2 out of the 4 rooms had ticks and bed bugs. Pools didn’t look clean.

Property is nice but I think it’s Overpriced. Can’t enjoy the beach because is overcrowded and loud music playing. No parking on property.

Excellent hotel support staff, specially parking staff were friendly. Front desk staff needs more customer service training, not friendly, always in a hurry, not accommodating. Hotels needs bell boys or at least luggage carts. Pools were clean, perhaps extending hours to 10 pm instead of 8pm. Great location, easy beach access, close to shopping and boat trip to Isla del Coral.

Ancient rooms , pool chairs full of bird poop. Family woke up with what looked like bed bug bites. Told office about the bed bugs they said some people are more prone to it. Asked for a discount they said no.

Our stay was amazing but their system was down and I wasn't able to pay with my debit card . I had to pay out of pocket which I wasn't expecting. The staff wasn't much help at providing information regarding the other payment options. Other then that it was a pleasant experience !

I loved the property! All the staff members were attentive and helpful.