MGM Grand Sanya

This is a relatively new and luxurious hotel in Yalong Bay, Sanya, China. We were here for 3 nights. We were originally slated to be here for 5 nights but we decided to check out earlier and went to the nearby Marriott instead for the rest of our stay. In room humidity is a major problem and it is not corrected by dehumidifier in the room. The TV in the room is very small and does not contain HD content. Of course, most people are here for the beach and what not but somehow this small TV without HD content just does not go along with a luxury hotel such as this. Restaurants are very expensive and quality of food does not synchronize with the price you pay. Service is also mediocre and nothing is ever done about longlines at the front desk serving people checking in and out. Overall, quite disappointed with this hotel and likely would not return should our travels take us to Sanya again in the future.

Quite possibly the worst service I've ever experienced in a hospitality establishment. Even more disappointing was that this was a branded hotel and I expected at least the bare min in terms of service. 1. Rooms were poorly designed. The shower and bathtubs do not drain properly and if you aren't completely aware at all times you'd find your WHOLE bathroom drenched. The drainage was poorly done. 2. Poor lighting in the room. 3. Lack of typical things as simple as a "do not disturb" sign. 4. Instructed the staff not to clean and they still did it anyway. 5. Originally asked for an early check in. Did not get a reply. It's ok. Arrived at the hotel and asked for it again. Told that they will arrange for it. Waited for 2 hours and was shown to a room. An hour later, was bombarded with calls from the reception saying that we're in the wrong room and had to change. Claiming as well that they didn't have my records and needed to see and do it all again. Amazing as we just did it an hour ago. Was asked to change rooms and offered help to do so. We agreed but after we were done showering etc as we were in the middle of it. When the time came to change rooms, nobody came to help and we had to go down do it all ourselves and to our pleasant surprise was changed to a room pretty much right freaking next to the one we were in. Great. What a waste of time and effort on the guest. 6. Ordered room service. Guy could not communicate at all and was pretty much pointing and demanding doe tips in a incredibly rude way. He didn't even freaking put down the food properly yet. Absolutely horrible. 7. Staff all in general spoke in a incredibly rude manner. Was almost no help at all when we were asking for things like directions as well. 8. The hotel had a severe lack of signage. Conclusion? When in Sanya. Spend the money on a better hotel. We went to the other hotels for a meal and service was a billion times better. MGM did not spend time nor make an effort in properly training their staff. They were uninterested, unwilling and not friendly. They were tip driven and were simply not hospitable. I believe the positive reviews have to be from fake reviewers or big tippers. The food, service aside was good.

First time to Sanya, recommended MGM Grand by family. It’s a very impressive hotel when you walk in to the lobby. It’s located at Yalong Bay, a lot greenery, 2minutes to the beach. The rooms are huge, very space and, this is what style of Vegas MGM. Tried the Poolside BBQ parties buffet, many variety of foods, from Cold Seafood, Chinese, Japanese, al different kinds of foods, plus fresh BBQ beef, pork, Lamb, oysters, many kinds of vegetables, also my flavour Chicken Wings😋😋😋😋. Drinks, many choices including the unlimited Draught Beer. Coffee of course. The M show starts around 7pm, many kinds of performances, singing, dancing, magic shows etc... making the family and kids so high.... the MC is also amazing, Funny talks. I think next time will go with family for relaxing 3 or 4 days, stay there enjoy the food, fun, water sports etc.... looking forward, come back again. 😁😁😁

😡😡😡A non English speaking hotel, designed for local mainland Chinese visitors family with kids. Rooms are dirty and staff are not well trained even the senior on shift. Total communication breakdown. Restaurant food is expensive and sucks. Local tour at hotel even worst, they put you on dirty small van. I would never return again👎🏿👎🏿👎🏿 Totally destroyed the legacy of MGM Grand , if you want to be stressful everyday. Do visit !!!

This is a very long review but please read it through. Please take this review to heart. Do not dismiss it as one bad review compared to how many other good or so so reviews may be out there to offset it. This is not an offhand “Yeah, nice hotel” review but instead a heartfelt well thought out one and should be taken as such. We stayed at this hotel and spent a fair amount of money there. We paid for the Premier Suite, this huge suite on the top floor with balconies on two sides. It should have been great and while art first I was willing to overlook a lot of the small imperfections what happened to me later simply ruined my mood for much of our stay there and so now I would rather let everyone know how I really felt. As I said we paid for this really big suite. It consisted of a large living room with TV and access to one of the two balconies previously mentioned, a dining area but no place to cook or prepare food, one full bathroom and a changing room(?) off the main living area, plus a smaller living room with small couch and TV that for the life of me I can not understand why this is even provided. Then there is the large one bedroom which had access to both balconies, a changing room/closet and large bathroom with tub and separate shower and it also had access to the side balcony. All this should have been great except it wasn’t. Here is a list of the irritations with the HUGE vacation damaging one at the end. * Bedroom closet consisted of two closets in one room. But what good is a closet if you don’t have hangers to hang your clothes from? They put a handful of hangers in just one of the two closets and none in the other. * No place in the closet for your bag except on the seating built in for you to use while changing. Fairly useless when it is used to keep your bag there. * Mold and mildew in the bathroom shower area. * Tile grout coming off and obviously sloppy workmanship, how many stars is this hotel? * The windows all through the rooms have electronically controlled curtains or at least some of them do. You are left to guess which is which and in the end it doesn’t matter because half of the controls don’t work anyway. Same goes for the lighting controls. The lighting for the changing room is controlled by the control pad by the bed and cannot be switched off. It can but after a few seconds the light comes back on by itself, annoying and a waste of electricity as it ends up staying on all night and all day. * The glass on the side balcony was absolutely filthy. Looked like it has never been cleaned, ever. * The big huge balcony is right in the sun. Should be luxurious but it needs an umbrella or sun shade of some sort. * OK Big annoyance here: We were three people in this suite. Me, my wife and our 19 year old son. We had to request an extra bed. So, where does the extra bed go in this huge suite? In the master bedroom. We had to pay extra money for this extra bed. However, a day later, upon investigation I find that the couch in that extra little living room is actually the kind of couch that has a fold out bed inside it! We were not told about this. Instead we are charged extra money for an extra bed placed in our room while we could’ve had more privacy for all and probably a better night’s sleep for our son. This gave men the distinct impression of being ripped off. * The pool bar is a joke. They offer 3 alcoholic drinks and 3 non-alcoholic ones only. The rest being juices, sodas and the like. But of the 3 alcoholic drinks only two were available and they were not common drinks. No Strawberry Daiquiris a staple of poolside bars, no Pina Coladas, what are they thinking!? Also, no milkshakes available which many kids, including mine would like. * We went to the big poolside BBQ one night. The food was good but the staff kept bothering us to pay the bill early when we were trying to enjoy our meal. This was very annoying. * Speaking of the poolside restaurant, on top of achingly slow service, where it took 30 minutes to get a drink the first day when there were no other customers to keep them busy we had one instance where my son’s girlfriend was refused a straw for her tall ice filled drink. When asked why, they said it was for “safety/security reasons” (Because We were there during the time of the Boao Forum for Asia) and offered to change her drink into a different glass instead. When they were saying safety/security reasons they were not talking about her safety. They were implying that they felt giving her a straw was a threat to someone else’s safety. A PLASTIC STRAW. They refused to allow her to have a flimsy little plastic straw because they felt there was some implied threat whereas they did not worry at all about the METAL KNIVES and other utensils that they were giving everyone? How does this make sense to anyone??? Eventually after much complaining they gave the girl a straw. Such a hassle. * As mentioned we were there during the time of the Boao Forum for Asia so the security was very high. There were heavy security screening processes if you left and wanted to re-enter the hotel. Another major inconvenience being that we had a car but no one was being allowed to park at the hotel but instead we had to park in the public car park nearly a kilometer down the road. Even if you went to the hotels beach you could not take a bag down to the beach and you had to take a room key otherwise they would not let you re-enter. At night you were not allowed to stroll the beach past either end of hotel property. Most importantly all the beach activities such as jet skiing etc were curtailed, not allowed at all. We were not informed this would be the case before booking our stay. So, we paid full price for a hotel stay but not allowed full benefit, not allowed to enjoy as much as we normally would have. Made for quite a boring time. * Lastly, the biggest issue. Much of my time at this hotel was spent sitting in front of their Flywave flowrider style surf machine watching my 19 year old son having a good time. I wanted to have a good time together with him but instead I was relegated to sitting there infuriated after suffering the humiliation of age discrimination! I’m 55 years old. Is this old? We elect presidents to run countries that are older than this, we have CEOs of multi billion dollar companies that are older than this. I myself am a Helicopter pilot and I like many other pilots endure the stresses of flying both the simulators for training and the multimillion dollar aircraft full of often extremely important VIPs and heads of state. BUT MGM Grand Sanya THINKS I AM TOO OLD AND TOO FEEBLE TO SURVIVE PLAYING ON THIS ATTRACTION!!!!!! I can Ski, I can Snowboard, I can fly helicopters, I can go mountain biking, wake boarding, whatever BUT MGM management in China thinks I and you too if you are over 50 are too old for this! I could’ve had shared nice Father/Son bonding experience with my son but instead I was left feeling irritated and unhappy for much of my vacation thanks to MGM Chinese management. I doubt MGM in the US would ever consider making a policy like this that is blatantly discriminatory regarding age. They may ask you to sign a waiver and that would be it. That said I will NEVER stay at MGM Grand Sanya again and urge anyone over 50 not to either if you don’t enjoy discriminatory policies.

I’ve asked and confirmed with my travel agent one day before to get a non-smoking with an hour early arrival. Upon arrival, I’ve been asked to wait for couple hours and then the room will be ready. Then I came back and asked to wait for another couple hours. Now I’m trying to dine at one of the restaurant inside. The reception said no table and don’t know how long to wait. I’m actually the only one waiting. And just now I’ve to point to the reception that there’s an empty table and she told me to wait for few minutes after checking. I’ve asked to contact the duty manager but no response at all. Really frustrated and pls don’t call it Grand and the service is worse than a 3 star hotel.

For a 5 star resort we expected more. Our room was fine. It seemed clean and we had a lagoon room so it was great to be able to go out the door into the pool. Disappointed that there were only chairs available to sit in, instead of sun loungers which would have been more relaxing. Being from NZ and speaking English, there was definitely a language barrier. The staff at the front desk were very helpful, but the language barrier throughout the rest of the resort was harder, especially when trying to order food in a restaurant or for in room dining. We found the food to be expensive for what it was, and not really up to the standard I would have expected in this type of resort.