DoubleTree by Hilton Naha

Very pleasant stay here, will be back! Great staff and hotel

Friendly and communicative staff despite minor issues with language barrier

Sehr gute Anbindung zum Flughafen durch die Monorail vor der Tür. Fußläufig zur Fähre (Kagoshima Linie). Einkaufszentrum und viele Restaurants in der Nähe.

Die Zimmergröße erlaubte es nicht, einen große Koffer vollständig zu öffnen.

Staff was so good

The first check in on Wednesday, I couldn’t have bottle of water in my room

As first-time visitors to Okinawa, my husband and I were trying to figure out whether we should stay at a beach resort away from Naha or a more urban hotel close to the popular Kokusai Dai where the restaurants and shops were open into the evening. We went for the latter even though we never seriously considered the navigational isolation of a resort booking. Rather, we booked a Queen Room for three nights at $119 per night, a pretty reasonable rate given the room and bathroom were decently large. The hotel is just across the street from Asahibashi Station, a convenient stop on the Okinawa Urban Monorail (Yui Rail) which allowed us easy access to and from the airport and Kokusai Dai.This was a major plus when it rained hard one night after barhopping. There was also a multi-floor parking garage across an alley, so we had a safe place to park our rental car. We didn't take advantage of the fitness center or the restaurant on the premises because we had too much of Okinawa to explore on our first trip. We did have a decent view of the Naha skyline from our room, but it really wasn't that photogenic. Still, it was a good deal for a comfortable room in a great location.

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The hotel is not far from the airport—only about 10–15 minutes by car. Be careful not to miss the hotel entrance when driving. If the parking lot behind the hotel is full, you’ll need to park in the building next door, which has an elevator. Don’t forget to register your license plate number at the reception. Parking costs 2,000 yen per day, which is quite expensive. There is a monorail station right in front of the hotel entrance, which is super convenient. The bus station is also not far from the hotel. As for Kokusai Dori, it’s about a 15-minute walk away, so I recommend taking the monorail and walking from the station instead. The room is a standard Japanese size. You can borrow an adapter from the staff and return it to the front desk. Personally, I found the breakfast here to be more varied and tastier than at other hotels I’ve stayed at. While the space isn’t huge, the staff is attentive and service is good. There are plenty of Okinawan dishes to choose from. I’d give the breakfast a 10/10. On the 3rd floor, there is a coin laundry—200 yen for washing and 100 yen per 10 minutes for drying. There’s also an ice machine on the same floor. I really liked the location—very convenient. Staff service was standard, nothing particularly exceptional. The signature cookies weren’t served warm.

Kaari assisted us at the very beginning prior to check in. We left our bags in the lobby and prepared to grab lunch. The exchange machine found in the lobby did not give us the $100 dollar conversion to Yen. After speaking with Kaari, she notified the machine technicians who arrived later to address the situation. It was discovered that the bills inserted were folded up onto each other. We were given the exchange rate from the hotel instead of applying for the refund. Kaari also assisted with regional memorial sites as she had tremendous knowledge of local history. It was so comforting to find staff that truly cared about our unique situation. 53 years have passed since my return. When it was check in, another person checked us in, applied our very new DoubleTree Hilton Honors and provided us with a premium room due to gold status with the hotel. When we checked into the room, we were greeted with two towel swans and a note which read “Welcome back to Okinawa!” We were very touched by the display of kindness. When returning to Okinawa, I will make sure to book with DoubleTree Naha.