Kimpton Hotel Monaco Philadelphia by IHG

We stayed at the Kimpton Monaco in Philadelphia for 2 nights . We were there for a medical visit to Penn and the hotel staff could not have been nicer. Since my husband and I were traveling with our adult son, I asked the Hotel if there was any way we could upgrade to a suite for more space. I texted them before I arrived and without hesitation a girl named Rachel upgraded us to a suite. Upon arrival ,check in was seamless and we had already been put in the system for the upgraded suite. The front desk staff were very kind and accommodating. The room was very clean and the entire hotel had just finished a renovation. We had dinner at the restaurant in the hotel. The service was great and the food was excellent. The guys that were doing the valet parking out front were very efficient and accommodating. I cannot say enough good things about the staff at this hotel as well as the service. We will definitely be staying with them again for any future visits to Philadelphia. Q: Reason For Your Visit? A: Medical visit to University of Penn ProsRoom Cleanliness, Sleep Quality, Recognition for IHG One Rewards Members, Amenities, Connect You to the Destination, Location Yes, I recommend this hotel. Overall Experience Overall Experience, 5.0 out of 5 5.0 Room and Comfort Room and Comfort, 5.0 out of 5 5.0 Room Cleanliness Room Cleanliness, 5.0 out of 5 5.0 Staff And Service Staff And Service, 5.0 out of 5 5.0 Sleep Quality Sleep Quality, 5.0 out of 5 5.0 Atmosphere and Ambiance Atmosphere and Ambiance, 5.0 out of 5 5.0 Value Value, 5.0 out of 5 5.0 0 Comments

Soothing grey wallpaper in the room with fun paper in the bathroom, the feel is much more upscale than I expected! Arrived just in time for a very generous pour at happy hour, Synii expertly facilitated our check-in. Vibe is so fun!! Here for a college tour. If this is where DS lands, we will absolutely come back!

Hotel was nice and clean. We went for our son’s wedding. I have serious health issues and also needed parking that had in and out privileges which was so difficult to find in the area. Bobby, the valet manager, contracted by the hotel was absolutely AMAZING! He was so considerate and helped is out with our parking situation. He was a lifesaver and made our stay and occasion all the more smoother!

Incredible stay with a perfect location. Staff super friendly , wine hour is immense and rooms massive compared to NYC , or anywhere for that matter ! Zero noise in room 510 can

The very good: The hotel is excellently located near all the places of interest: Independence Hall, Liberty Bell, Betsy Ross’ house, etc. It is decorated in a maximalist style with bold, colorful prints, eclectic design elements and Regency style furniture and lithographs. It’s definitely has a fun, lively, expressive and creative vibe, not muted and minimalist boring look. We received breakfast vouchers of $27/person per day for breakfast at the Red Owl tavern which was quite enjoyable. Coffee and tea offered in the morning from 6-9 am in lobby and wine hour from 5-6 pm was a nice touch. There is chess and scrabble in the lobby which are fun to play while waiting for car or other family members. Rooms are spacious, colorful, elegant and have bathrobes that look like a great sweatshirt, a nice nod to Rocky. The not so good: The corridors had a strong chemical smell, which fortunately did not extend to the bedrooms. There is no complimentary water in the room. The rug in the elevator cabins could do with a good cleaning. The coffee & tea in the morning and wine in the evening are a great idea but the guests leave a lot of cups and glasses behind and there should be more staff cleaning during those hours not just when the event ends. I was not able to go to the rooftop as it was booked for a corporate event that evening (no signage). Our room was not cleaned one day due to a misunderstanding - we put the Do Not Disturb sign out at 8 am and removed at 11 am after we came back from breakfast. We left the room at 12 noon, with no DND sign on door and housekeeping in corridor doing the room next to us. Came back at 6:30 pm to an unclean room. Was told housekeeping had left for the day and that if you put a sign out in the morning they mark it as no housekeeping which is not what we have experienced in any hotel ever. They did offer to empty the trash and being fresh towels which I appreciated, but it was a bit disconcerting.

Perfect in every way. Beautiful decor, friendly staff, gorgeous rooms and bathrooms, comfortable and clean, cozy beds, close to everything I want to see. Great coffee and wine hours. Very intimate and private. Exactly what I was hoping for. Thank you!

Beautiful and lean room, comfortable bed, friendly staff, and good breakfast.

Non

Staff was welcoming and helpful, the restaurant's food was tasty and plentiful! Also the location can't be beat and the hotel was ecclectic and lovely. Great for families!

Beautiful hotel, comfy beds, great staff with lots of recommendations! Perfect location for visiting all of the historical sites! The only issue we had was that they refused to valet our car due to it being a larger truck.

The location of the hotel puts you right in the heart of American history: Liberty Bell, Independence Hall, all within a block. The room is spacious and generally clean. However, I experienced very unstable internet during my two-night stay. The service is inconsistent: night reception was welcoming and nice, and day not so much. I witnessed someone asking the bellman at the door to point her to Independence Hall (across the streeet), and he had no idea what she was talking about! Housekeeping also knocked on my door the morning of my departure, despite the "DND" sign on the door. In