Hotel Morrison Usaquen

Very nice hotel

The only thing I did no like was that the rooms are not soundproof.

Great

Had a inconvenience with check in, the room that I had reserved was not available, but on the second day I was move to the right room. But it took two days for the correction. The night of the check in after traveling over 10 hours to arrive at Bogota not only the inconvenience of not having the right room available I was awaken at 11:45 PM by the front desk to come down to the lobby to go over the room bill that I was over charge for the room tax. Their mistake! I suggested that we can fix that in the morning but I was told to come down immediately other the overpayment would take months to fix? The front desk can use better tactics when dealing with customers, the reason for my flight to Bogota was to attend a funeral in the morning, that was my priority not to be waken near midnight to fix a error by the front desk. Other wise the hotel and the rest of the staff was great particularly the housekeeper crew.

very nice thank you

Would have been better if the reception desk provided room number and wifi password with room key at time of checking.

Beautiful and clean property located in a safe neighborhood. Restaurants near by

everything is good

Services was excellent.

The Hotel location is very good, however it has serious issues with leanlines, the first day my wife found hair in the shower, we reported this to the front desk and they registered the issue, however there was no apology whatsoever, on the second night we found that the toilet was not properly cleaned, for a 4 star Hotel this is not acceptable. A minor issue was the TV installation, it was not leveled, it had a positive incline to the ceiling which of course was not good for a confortable TV viewing.