Hilton Garden Inn Auburn

A quiet oasis in the center of Auburn, right across the bridge from happening downtown area, nice brewery, theater and shopping. The hotel is clean and modern.

They were not good at cleaning the room one day they did not really clean the room because they said we had some things left on the bed in other hotels. The maid is always just folded stuff and moved to the side and made the room, but there were no clean towels, so it’s clear they didn’t even try to clean the room. Then yesterday when they clean the room, they didn’t empty out the garbage cans.

Small details - exhaust fan in bathroom didn’t work and shower handle was loose. Staff was great and very helpful. Food at the restaurant was ok. Our order was somehow lost and it took an hour to get our food.

Very quite and clean

Nice reception clean room. Breakfast buffet very reasonably priced

We booked due to reputation of Hilton and it had a suite available and within driving distance to Skaneateles and its renowed Skaneateles Lake. During the first night, My wife left her clothes on floor by the A/C. Next morning the clothes were extremely wet, I checked the carpeting by A/C and found wet carpet was the reason and I informed front desk who said they would look into it. We drove to Skaneateles and returned to hotel in early afternoon. When we got to our room the A/C was completely out and room hot and no one had cleaned the room. I checked in at front desk again and they said the A/C was out completely and we had to get another room. They had not bothered to inform me until then. So we had to wait in a hot room for an hour for an equivalent suite room. Our plans for rest of afternoon was shot We waited for an hour, finally 2nd room was available. We had to move our personal belongings by ourselves. Upon entering the 2nd room, the door wouldn't open, We checked with hotel staff and they found a clothes hanger had been left in during cleaning and door a fire hazard. So we needed a 3rd room. Hotel management eventualy creditred our complete stay (initially after first room problem they had told Expedia who we had booked thru they would not provided any refunds at all). In the end the 3rd room was ok. Another complaint was breakfast was average. We were also told by a staff member that the hotel was still fixing multiple renovations and weren't done yet.

Would most definitely stay here again! Very clean with extremely friendly staff!

Easy to get to and very clean inside and out

Convenient walk to food. Lovely historic area.

All good thanks Shampoo bottle empty