Gateways Inn

Very nice people and place, but wholly understaffed for evening meal service. Beautiful bar, but no bartender. Lounge and live music, but no waitress and no way to get a cocktail over a 40 minute wait. Given very high prices, I think the service needs to improve to provide relative value.

From the owners who personally welcomed us and made sure every one of our needs were met, to the delightful homemade breakfast treats and superb Lenox location, this place is a winner. We arrived on a Monday, knowing that most of the area's performance venues would be dark. So after dinner, we returned to Gateways Inn for the "free music," planning to enjoy an after-dinner drink and a little light entertainment. We ended up staying for 2 hours, because the group of 3 performers, plus 2 guest soloists, was spectacular. For the rest of our stay we returned after all of our other performances to catch more of the live music. The location right off downtown Lenox is pleasantly quiet, yet a one-block stroll from Church Street. From here we also had instant access to the roads we needed to easily get anywhere, from Great Barrington and Jacobs Pillow to North Adams and Williamstown. All staff were great as well - keeping our room perfectly clean and delivering every service with visible caring.

All rooms in this inn looked wonderful from the hall except for mine. It was called the Puck room and seemed to be a wide place in the hall walled in. It was about 7 feet wide with a bed up against the wall. I could touch the door from the bed. THe bathroom had a tiny bar sink. There was no sound insulation so I could hear everything spoken in the downstairs lobby plus the music in the bar was not muffled at all. The room seems to be directly over the kitchen so all the odors rose to thel Puck's level. Now I know why it seemed to be a bargain. I will not stay here again unless I request any room but the Puck.

Everything about our stay at the Gateway Inn in Lenox, MA was more than satisfactory. The one hundred year old building has been refurbished and tastefully decorated in keeping with the original architectural style of the building. The rooms are light, airy and spotless each with it's own updated bath. The beds are comfortable and the linens and spreads are in keeping with an eclectic and homey style. Breakfast was plentiful, varied and delicious as was dinner in the main dining room. The staff were pleasant and helpful as were the inn keepers. We felt like guests in the home of a friend during our stay rather than being in a commercial hotel venue. The inn is conveniently located to the center of town as well as to Tanglewood. We look forward to a return stay in the future.

We enjoyed our stay very much, the owners were tremendously nice and helpful and fun to be with, and the stay was just what we needed - relaxation, fine food and an excellent bar in a beautiful setting. Highly recommended.

Hotelkeepers were very sociable and helpful for our visit. We were celebrating our Anniversary and were even upgraded for free to a bigger room! Food for breakfast every day was outstanding and delicious! Highly recommend to all.

The Inn keeper greeted us by scolding me for booking through Expedia because they take a 30% commission from him. Question: Did you want us at your inn? Get the chip off your shoulder and understand that you are there to serve your guests not give them advice about the best way to book a stay at your inn. Next time we're in Lenox, which is often, we will NOT be staying with innkeepers who see fit to insult their guests upon arrival.

The location and quaintness of the Inn was great. The inn keeper was very friendly and helpful. My only complaint was the size of our room was so small it should have had a full size or twin bed in it not a queen. Also the carpets had stains by the side of the bed that looked bad.

Very comfortable rooms. Host/hostess (owners) on site and very helpful. Restaurant was excellent both dinner and especially breakfast. Location very close to small town of Lenox. Ample parking. Wonderful bar and general gathering areas with very tasteful décor....highly recommended for a very pleasant stay.