Appart'City Confort Strasbourg Centre

Air conditioning was not working, The temperature during the day went up to 25 outside but it was 28 in our room. The window was built to be bolted so we couldn't open the window for ventilation. The hotel was fully booked that night so the staff couldn't give us an alternative. Wifi was very weak.

Bad treatment and seevice. Do not recommend. Won't return. Xxxxxxxxx

Fairly basic and sparsely furnished. But good wheelchair access with roll in shower and very helpful reception staff. We would use it again.

Happy to stay here again, with a tram service just outside to get me to my meetings. The kitchenette facilities are handy, though basic - a bit (ab)used and not all there these days, but i suspect they could replace anything reported. I had a blocked sink and it was fixed that day after i reported it.

Too much loud and noise from neigbours and no reaction at all from administration staff.

Horrible staff rude and unwilling to help. The gate of the parking is not working properly and they don t care. After 10cm of snow they did not clean the stairs they were icy and slippery obviously no salt.

That was good experience as a whole, we checked in very late in night, but night shift guy was very helpful and he welcomed us in a good manner, Wifi was the problem through out in apartment, we used wifi when we were downstair, requested many times to reception, but i think they had no one who can fix wifi.

I booked a room and even though I had the confirmation . The staff told me that it wasn’t taken from my credit card and they asked for a double price . When I told them I didn’t get an email saying that it was not paid , they said they can cancel it if I want. I asked If I didn’t show up would you charge the price that I booked? They said yes . They were trying to rip me off and they weren’t helpful. So I booked it again from the same agency for a better price just to be able to give this feedback here. I don’t recommend this hotel. The beds were making noise and wasn’t comfortable, either. The only thing is it is very central but other than that no positive sides.

Great city and wonderful Christmas Village; Parking may be a problem

Initially assigned an room with several maintenance issues including no working air-con ( in a room with no opening window). Changed to another room... also no functioning air-con though an opening window... so acceptable. Room comfort proved to be extremely poor. Low bed with uncomfortable mattress, terrible (cushion-like) pillows, bedside-tables ridiculously tiny plus minuscule space to walk by the end of the bed! Add to this the annoying & inadequate lighting (plus main overhead light which was non-functioning ) & the useless & flimsy bedside lights (impossible to read in bed) and a small table which was improperly fixed to base, so moved /swivelled & made use of it impossible. In all, a very poorly maintained room, though clean. I understand it is a basic hotel but one expects it to be functioning ! Oh! Bring your own soap & shampoo ! One tiny /“doll-sized” piece supplied for 3-night (4-day) stay...also soap / shampoo dispenser empty! (You will need to keep swapping it from the shower to the hand basin! ) No other items supplied other than a rudimentary supply of toilet paper. The common hallway was filthy with deeply & severely stained “carpet.” (Animal stains??) Entrance to the building also filthy with strewn cigarette butts. Quite unbelievable arrogance that a hotelier would expect guests to stay in such conditions. Pleasant helpful staff & lightrail/tram at door were the positives but I would never stay here again & strongly deter others from considering.