The Dewey

I was worried from recent reviews that the inn would be horrible without personal innkeepers on-site. However, I was happily proven wrong upon arrival. The property is gorgeous, beautifully furnished, with plenty of comfortable shared spaces for guests to enjoy. I stayed in room 5, the Wagner room, and it was clean and spacious with peaceful views of the back garden. Although there is no on-site staff and check in was handled by the team at Church Street Inn, they were very friendly, prompt, and efficient. I felt no lack in service of any kind. I checked in with Danielle by phone and just a few minutes later, Logan appeared like magic to show me to my room. When I had trouble with the WiFi and TV in my room, a quick phone call to another very capable staff member at Church Street Inn solved the problem by providing accurate instructions. Complimentary cooked to order breakfast is provided at Church Street Inn. If anyone is concerned like I was that Birchwood would lose its personal touch being managed by corporate offices instead of private innkeepers, you can rest assured you’ll still be provided with excellent service. The team at Church Street inn will take care of every need you have quickly and with a smile. The customer service of every single person on the team is just superb, despite the current national worker shortage and possible resultant overwork of present employees post Covid reopening. I look forward to returning to Birchwood Inn on future Berkshires visits.

Wonderful atmosphere and property history…close to other venues.

Nice historic house. Well maintained. We didn’t know we’d be on the 3rd floor climbing stairs so it’s a chore to bring in luggage and also to get access to fridge and ice in kitchen on 1st floor. Also full breakfast requires walking to sister property about 10-15’ away. Unfortunately, the roof shingles were being replaced the 2 days we were there so roofers were overhead banging away all day. We wish we had been informed of these factors when/ before we booked.

Quiet property within walking distance of the busy downtown Lenox area. It's no longer a tranditional B&B. The main desk is at another location 0.5 miles away. Once checked in, a property representative will meet you at The Birchwood Inn for your brief orientation of the property. Also, breakfast is served at the location 0.5 miles away. For those who were guests under the previous innkeepers, apparently the new arrangement is unwelcomed. For us, it was perfectly fine.

The website describes "breakfast with local in-season produce", that is seasonably inspired". In fact, it consists of honey-cut Cheerios, cellophane wrapped pastries, and coffee - there were no napkins; no juice; no water; no on-site service. The website describes "luxurious bedding". In fact, the bed was among the most uncomfortable I've encountered in decades of national and international travel: soft and old, with an unavoidable depression in its middle. Management was nowhere to be found throughout our 3 day stay. A text to the Inn's contact number went unanswered, a request to meet with the manger went unfulfilled (we were told he - "Jeff" - would be available at breakfast - he was not; and then that he would call in the afternoon - he did not). A phone call to the Inn's contact number about the possibility of changing rooms in order to find more suitable sleeping accommodations was fielded by "Sean", who told us that such a change was not possible because the Inn was fully booked - which was (and there are no other words) an explicit lie, in that a quick look on Expedia indicated that there were vacancies; indeed, the Inn's sign outside showed "vacancy" throughout our stay. I was told by another disgruntled guest that this Inn has been sold to new owners, which may or may not account for its presently unsatisfactory state. Whatever the explanation,visitors to the Berkshires are strongly advised to seek lodging elsewhere.

Blood on sheets when we arrived. No host at all on property. Loud guests, no sound proofing, weedy gardens, breakfast not at the inn, but actually at another inn a half mile away. The positive reviews on this place all come from when it was owned by another couple. Communication was terrible, I am still trying to negotiate a refund for my stay there.

I’m disappointed with our stay. Photos and descriptions were deceiving and not accurate. Loring Room had different photos and descriptions said fireplace. Room isn’t what was in photos and no fireplace. Very small room, we had to leave our belongings on the floor. There is a tiny 14” tv in the room at least. Toilet was wobbling and nerve racking to say the least. We did not see any manager on location. We had to wait half an hour to check in for someone to come from another hotel (apparently it’s under new ownership that owns multiple b&b in the area) to give us the keys to settle in. Breakfast is just bagels and muffins. If you want warm breakfast you need to walk to another one of their locations and wait to be served. It wasn’t a pleasant experience but we tried to make the best of it. For the price or even paying higher prices I’d go some place else. All the positive reviews are probably based on previous owner and the experience they provided. Reading most of the reviews I couldn’t tell you none of the experiences people mentioned are existing with the new corporate owners. I hope this review saves someone their hard earned money.

Very little help from staff regarding area information. Only one recently hired staff person there who was apparently from elsewhere with no knowledge of local area.

Our stay was excellent. Tom the Innkeeper was full of information about the area. He was very welcoming and made us feel at home. The accommodations were exceptional and very clean. The breakfast for the two days we were there was 5 star. We definitely would stay there again.

Very comfortable, clean and cozy! Tom and Debbie are consummate hosts and go out of their way to make you feel at home. Delicious breakfast and afternoon sweets! A short walk to town for shops and restaurants and just down the street from beautiful hiking trails at Kennedy Park.