Donatello Boutique Hotel

Приехали ночью, нам сказали ваш номер на ремонте, других номеров не осталось, это было в 2 часа ночи. Если нет свободных номеров, зачем принимать брать бронь через букинг? Никому не советую

Завтрак был хорошим

Место для парковки по факту может быть, а может не быть, надо оградить парковку для гостей проживающих в отеле, чтобы не устраивать лотерею с гостями ресторана Манана.

The room sizes were good and to a small extent the breakfast.

Almost everything, they mentioned a day in advance that their hotel is going through some renovations and they cannot give us the room categories we have booked. They downgraded us to deluxe room from an executive suite citing all exec suites are under renovations. We booked the rooms with balconies but they didnt have those too. They could hardly understand English and just made it difficult for us to communicate with them. When we asked that they should give us a discount when they are downgraded, they mentioned that the Booking.com prices are far lower than their rack rates. They were not helpful at all. They also overcharged us for early check in. They mentioned a price on whatsapp conversation but then they said that was done by mistake.

One of the best places to stay if you are visiting Almaty. Perfect location, great Georgian restaurant next door and friendly staff.