Hotel Le Stelle - self check-in

It was not great, bed was the most uncomfortable bed i ever slept in....

The location of the hotel was outstanding!! Could've have asked for a better location. The room however was quiet small, height wise. Anyone over 5' 11" will be hitting there head on the ceiling. Fan in the room was broken so it got quite hot during the day and even. Bathroom was dirty and had stains up and down the walls. If the location wasn't as good as it was we would've ask for a refund and changed hotels

Hotel Le Stelle is a really great budget friendly option if you don’t need the amenities of a regular hotel. Checkin was self service. I’ve never done that before, but it worked just fine!! The location is right in the middle of the old town, it’s walking distance from the train, and surrounded by shops and restaurants. Our room was immaculately clean and looked out onto a square. The room is basic, but comfortable. It had a kettle, fridge and great shower! It’s all we needed for a 2 night stay in Lucerne without breaking the bank. Highly recommend! Very happy!

Very good position, in the old town. Needs a little revamping but VERY clean.

This property's location is really good, right in the middle of the old town, very charming and walkable, 5 mins to the Lucerne's famous wood bridge. There are shops and restaurants under stairs and around the corner. I event heard Italy songs right outside my window.

The view shown in the booking is NOT the view we got of a wall. Very disappointed, but location was great!

The only real positive thing was the location in the old town - which is beautiful. Unfortunately we arrived when it was extremely hot and the room is not suitable.

Easy check in

The check-in process was a nightmare. They said in the email that we could drop our luggage off at 10:30 but no one was there to help. They messed up the details of my reservation and it took soooo long to sort out and get me in my room. We only had 1 day to enjoy Lucerne and the surrounding area and it took 2 hours to get my luggage and room sorted. The room is in really rough shape and the overhead lights were BOTH burnt out so the only light we had in the evening was a small reading light attached to the bed. The no AC was expected but the higher than normal August temperatures made the room extremely uncomfortable. Honestly, the hassle of trying to get into this room and store our luggage safely was so rough that I would NOT recommend booking this hotel. (And I almost never leave reviews — it was truly just that bad.)

Pretty decent place, location is great. The self check in was not great though, we luckily were able to get our key card but the machine froze on us and reset. It was past midnight when we checked in so if anyone else came after us they would be unable to get their card because the machine was not working. Room was clean.