Hotel Le Stelle - self check-in

This hotel was walkable from the train station, and was in a great location in the center of the old town. Newly remodeled and very clean. We had our elderly parents with us; our only concern was that we had to get them and all our luggage up a full flight of stairs in order to access the elevator. This was a little tricky. Good price, we really enjoyed our stay!

No reception or lobby. Nobody keeps your luggage in a safe room if you need to store it after check-out or before check-in.

My wife and I are pretty pragmatic travelers who typically only need a clean, comfortable place to stay with minimal frills but practical amenities. The Hotel Le Stelle is probably one of the worst hotels we've stayed at in all our years of traveling. First, the good: we did not have any issues with the electronic self check in (though there's no one to help if any issues arise). The location is superb, right off Hirschenplatz, a couple min walking from the Reuss River, and less than 10 min walking from Lucerne Central Station. The bad: our room was tiny, old, and unkempt. There was no AC, and the tiny table fan could hardly provide any ventilation. Opening the windows only helped at night after things had cooled down, but our room faced other buildings and had almost no natural circulation. The ceiling lights were dim and actually stopped working on our second night. There were hooks in the bedroom but no hooks in the bathroom for hanging things. There was a yellow sink stain in the bathroom, questioning how well they clean here. There were limited and poorly placed electrical outlets, no desk, no stand by the bed, and limited space for our belongings. We had limited options when booking for the price range we were looking for, but it's not like this hotel would be considered economical. Even if it was, it was a terrible stay other than the location. Also, the so-called offered luggage storage in the restaurant downstairs is in plain view, no secure room. Misleading!

Perfect

The property was great. We had issues checking in and the staff was very helpful and polite. There isn’t AC so it was hot, but they did provide a fan! The only complaint is housekeeping would knock on your door starting at 8am.

The rooms were quite nice, especially for the quite reasonable price. The rooms were very clean with a nice, modern bathroom. Centrally located in the old city was a big plus. Of course, like almost all hotel rooms in the old city, there is no air conditioning. Even so it wasn't uncomfortable to sleep on a hot July night The only reason I'm not giving it 5 stars is the automated self check-in completely failed to work. The manager of the Japanese restaurant downstairs handled everything. She was very nice about it, but if we'd arrived when the restaurant was closed, i don't know what we'd have done.

Great location.

Great place. Really enjoyed my stay.

The room has a very bad smell of sewage. We booked for 5 nights but had to leave after 2. Hotel refusing to refund the 3 nights. Hotel should not be allowed to operate with unhealthy facilities. Recommended banning this hotel

Room can be more neat looking if it was updraded with new curtains and painted. Great locatiin and the sheets were very clean. I saw the hotel maid cleaning in the morning and may i add the sheets were folded so nice and crisp!