Chateraise Gateaux Kingdom Sapporo

If you’re looking for family and kid-friendly in Sapporo this is your place! The staff went out of their way to make us feel welcomed and really provided five star level service, helping with bags, arranging taxis and tours, providing forgotten items, etc. Navigating their website without Japanese was a little challenging so just to recap some of their amenities and services: - indoor and outdoor waterpark free with stay - spa and traditional onsen free with stay - 2 restaurants and a bakery in winter, 4 restaurants in summer - Designated play areas in restaurants - Outdoor playground in summer - In winter they make a sledding slide/hill and some snowmen and smaller sculptures out of snow on the main lawn - Video game arcade - Free shuttle bus service to and from the train station running every 2 hours - Free lending library with children’s books (in Japanese) and toys - Swimsuit and pool float rental for <$10 - Free travel stroller and child snow gear rental - Traditional baumkuchen pastries are made on site and they have these cool window panels along the way to the pool and spa building where kids can look in and see how the pastries are made (mine, a science and cooking nerd was mesmerized) Some of the rooms could use a refresh, but the same could be said of basically every chain hotel and this one has so much more to offer and at a far better price point. Really grateful for the phenomenal service and hope we’re able to come back in summer someday.

フロントの男性スタッフの対応はこちらの質問にも丁寧で素晴らしかった。 温泉側の朝の太った女スタッフは対応が横柄 ですごく不快だった 客室が使い勝手悪い 連泊したがせめて使用済みのコーヒーカップをそのままにされていたのが残念 部屋が異常に暑い 二度と泊まりません

隣部屋の音も、聞こえることもなく ぐっすり眠れました。 お風呂は、確かに　古さを感じましたが 綺麗にされているなと思います。 職員さんが、一生懸命で好感がもてました。 蟹が美味しかった。

子連れに優しいホテルで良かった。大浴場が23時で閉まるのが早い。

Loved buffet and onsen

The pool was nice that you can use it even in winter. But its probably better to just pay for the pool entrance and not stay at this hotel. The bed was very uncomfortable. The room was using archaic central heating and unable to adjust the room temperature. Had to open a window to air out the stuffy room. Even with the air purifier in the room, the room was very outdated. If they spent more money on upgraded the rooms to the 21st centurary, i think guest would have a more comfortable stay. Breakfast was ok. Nothing to write home about.