voco The Tiger Hotel, Columbia, MO by IHG

A very pleasing property in a good location.

Parking

Staff was wonderful. Rooms were big and very clean. Will definitely stay here every time we visit Columbia!

I had a booking issue - and the staff would all try to fix it until the manager got involved and was rude and unwavering in his opinions. I took my concerns to “corporate” IHG who referred me right back to the condescending and rude manager. The hotel is nice enough - but I’ll never be back. If you have no issues, great - but if you do, beware. They won’t be addressed or fixed.

had trouble accessing wifi

So disappointed in this hotel. To start, the room was dirty - had long dark hairs on pillow on bed & dust or something gritty on night stand. Too late to switch when we found this out, so wiped off whatever was on night stand and threw pillow with hair on the floor. Speaking of pillows, they were horrible. I can’t believe I’m writing that….I’ve stayed at a 100 hotels at least an d am not real picky about my pillows but have never had pillows this bad - so full and hard. They were miserable. Oh, and no thermostat or fan in the room so when it got warm in the middle of the of the night, absolutely no way to cool off. Also, never had to comment on that in any hotel I’ve stayed in. Finally, I was surprised that they didn’t provide water bottles in the rooms. It’s been awhile since I’ve stayed in a hotel that doesn’t offer water bottles. Not huge deal, but on top of everything else, paying $5 per bottle from the stocked fridge was not going to happen. Finally, not impressed with attached restaurant either. I obviously won’t be staying here again which is unfortunate.

The location was amazing, central to practically every Columbia and Mizzou attraction, the staff was friendly and helpful and the room was SO comfortable.

Could use a deck of cards at the main desk for us to use! ☺️

The customer service is really bad! Accidentally booked 4 rooms and tried to cancel the 2 rooms on the day and should get partially refunded as it said in the booking.com policy but never get the refund. Tried to talk to the front desk, manager of the hotel but they keep avoiding to answer and keep telling us that the manager is not around when we tried to talk to him or contact him. Booking.com tried to contact them but also no answer. Overall the stay and the hotel is good but service is bad. We ordered room service but never clean or took it away for 2 days. Very unfortunate that such a nice hotel with a history had a really bad customer service.