Hotel Residenz Hochland

Nearly everything! This hotel is lovely. We had a junior suite which was two massive adjoining rooms. Amazing views of the mountains. The rooms (and rest of hotel) are spotless, housekeeping staff work so hard. The food is amazing, definitely go half board, it's worth it. The waiting and bar staff are so friendly and fun, we really enjoyed meeting them all. Nothing is too much bother for them and they all provided exceptional service.

The clientele is definitely towards the older guest and we were a family with teenagers. In the most this was fine, but we did have a couple of occasions when our kids were told to be quiet in the pool by other guests or made to feel like they shouldn't be having fun in the pool (they were not being particularly noisy and there were no signs to say be quiet). If I was being really picky it would have been nice if the reception staff had been a bit friendlier, they were perfectly professional but not very welcoming, especially on arrival. Perhaps this is just in comparison to other staff in the hotel so maybe a bit unfair! Just be aware that the hotel charges 100euros per night per child which is not included in the booking.com price on their website. Booking.com were great in sorting this out, but the same prices are still showing on their website now.

Fantastic hotel, great location, wonderful staff. We would definitely revisit in summer. We will now try a winter visit.

Nothing. Everything was epic

Booking .com lack of service and not answering their phone when travel issues arose. The Hotel was fine

the place was so nice , staff was friendly, food was amazing

Breakfast good. Evening meal exxcellent. Location very good.