Four Points by Sheraton Edmonton Gateway

Have stayed here a few times and always a good experience. Dining option attached is ok but walkable to steak house which is nice.

Really nice hotel and restaurant but the heater/ac unit didn’t really work.

Bed was pretty comfortable comapred to other hotels I have stayed at. Elevator required a room card to operate, increased sense of security.

This property did not have hot water. No matter what time of day we tried to shower, the water was lukewarm at best. When we complained, they sent someone up who felt the water temperature and told us it was good enough to shower in. We spoke to numerous other guests who all said they had the same problem. Charging $200 a night and not having a hot water tank large enough to accommodate their guests is absurd.

It was a good stay, TV didn’t work. Beds were good, clean comfortable room. Nice big tub and a nice separate shower, shower head adjustment wasn’t working properly, just had the high pressure massage setting

The lady at the front desk was very friendly and helpful

Very neat. They let me check in early.

The fire alarm went off around 1am jolting me out of sleep and I found myself racing down the fire/emergency stairwell half dressed with other guests only for the reception staff to say there was nothing wrong. No explanation offered whatsoever. They were looking at us like we were crazy or something. Despite the fact that the alarm was still sounding in the whole place.

Doorknobs need to be fixed, bathroom door would not latch to stay closed therefore would not lock, surprised there’s no fans in the bathrooms either. Service was exceptional and very accommodating. Hot tub not working. Kinda wish it was made known before check in.