Castle Kauai Kailani

Location, proximity to beach

We stayed 2 weeks, but only had provisions for 1…ran out of kitchen garbage bags, toilet paper, soap. Had a dust pan, but no broom. A vacuum would have been nice too.

Great location

Noise from construction/ renovation of other condominium. Sawing each day. Dated furniture

The location waa amazing.

Door handles were really dirty. And under the stove was extremely dirty.

The room was absolutely fine and had good AC and a nice view. The kitchen and laundry both had detergent which was nice.

The information provided to me via email turned out to be completely false. The email specified room number K205, which did not exist. The only rooms on the property that could have matched were KKA205 and KKB205. Due to this fact and neither of the buildings having any signage with the hotel name, I assumed I was lost and had stumbled upon privately owned apartments or condos. I called the phone number provided in the email and was connected to an off shore call center where “Derek” tried to give me directions to the hotel. Due to the call center being off shore, he did not actually know what the property looked like and could not verify whether I was at the correct location. I asked to speak to front desk staff and he informed me that there was no front desk because my unit had remote check in. After confirming that the sign by the road said “Castle Kailani”, he assured me I was at the right hotel, so I began asking why my email stated that I was in room K205 if there was no unit with that number. He explained that there was a building A and a building B and I was in building B. This seemed unlikely, as building B clearly did not have an ocean view. He insisted that I was in building B. I reiterated that there was no “K205” in either building and when I said “KKB205?” He would say “yes.” Then I would say “but my email says I am in room K205” and he would say “yes” again. He apologized profusely for the issues, which did not help as none of this was his fault, nor did he have the tools available to solve the issue. At this point he said he had an idea and that he would call one of their sister companies to confirm. A few minutes later he called me back but still did not have an explanation for the room number or contact information for who I could speak to. At this point I had to leave for dinner reservations. I left my luggage in my brother’s room at a different hotel, this doesn’t even explain how I was able to get into my room but I’m at the character limit

Die Unterkunft lag zentral in Kapaa, wir haben immer einen Parkplatz direkt vor der Unterkunft gefunden. Ein großer Supermarkt einschließlich einem Einkaufszentrum sowie einige Restaurants sind direkt gegenüber der Unterkunft fussläufig zu erreichen. Es standen auch einige Strandutensilien (Kühlbox, Bodyboards) in der Unterkunft zur Verfügung.

Es fehlte eine direkte Ansprechperson die bei Problemen erreichbar ist. Das Partnerhotel ISO, welches bei Fragen aufgesucht werden sollte, war leider nicht wirklich hilfreich. Die Ausstattung war umfangreich, aber müsste teilweise mal erneuert werden (es war sehr viel stark verrostet, die Handtücher und Bettwäsche hatten Flecken).

Tolle Lage und sehr zentral für alle Aktivitäten auf der Insel

Schlafsofa war etwas unbequem

The apartment was very comfortable any close to the ocean, shops and transport.

Reception, where keys are collected from, is a very long way from the actual room. This was not explained clearly. There was no property plan on paper to draw where I had to go. I had to let the taxi go, because my room was not quite ready. Then it was an unpleasant, hot, long walk with luggage, to get to my room, whom no one knew where it was, no matter who I asked. finally found it.

L’appartement assez spacieux, les équipements dans la cuisine, les commerces à proximité immédiate

Le manque de petit déjeuner qui n’était pas si clair lors de la réservation (légèrement compensé par la cuisine bien aménagée), la propreté qui pourrait être améliorée par endroit