Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa

No wifi network connection in the rooms . Breakfast- you’ve got to cook your own omelettes eggs whilst wearing a suit, a bit weird isn’t it?

Nice hotel,food,but pool and room tired and dirty

Understaffed, underpayed, underavrage….. Accept the price To much money for to little. Our room was not availlble till 16:30. Staff was still cleaning at 16:30. Check inn was at 15:00. Service is bad. And the restaurant was not open on a sunday.

The guy in charge of the night shift (Eliman or something like this?) can teach hotels around Lyon how to manage walk-in clients. He is excellent and talked me into booking his facility when my plane was cancelled. Rarely saw such customer attention. This was the opportunity to discover the hotel and the location. Excellent bedding quality and bathroom amenities. Highly recommended.

Good hotel - convenient, clean, friendly. Positive difference for us was having a restaurant on site - very nice dinner and breakfast; friendly staff. Easy to book online - but one star off because we couldn't access the Family Offer advertised on the website, so had to pay full price for 2 rooms.

Really the worst experience ever. We really book the hotel for two reasons, one it had a shuttle to the airport ( we had a lot of baggage) and because it had a restaurant. We checked in and we wanted to book the transfer for our AM flight, they told they had no shuttle, that he will let his manager know for the next day. Remember in France the cars are really small, we had a snowboard and 3 bags, there are no XL Ubers. Second they told us that the restaurant was closed so I had to call to deliver some burgers at the hotel ( the only thing near that was open.) Next day I checked out and I ask for the transfer, she told it was no transfer and that I will ask for a Uber , I explained the situation of the Ubers, no XL Ubers. Lastly she told that a colleague will take us to the airport but the person was not there, no way I would get the airport on time. Lastly I ask for an Uber, the biggest car that I could book ( a sedan for 4 doors) and beg the guy to drive us, he told me could he get a penalty fee, we could barely fit in the car. Additional the staff don’t speak English at all, neither understand.

Convenient parking, breakfast, very friendly staff, very impressive facilities/amenities, check in/out process

Customer attention is very good. At the restaurant and at the welcome desk. Good food and very good breakfast. By the way, I would have appreciate fried eggs, sausages and baked beans. Good location next to Eurexpo. Nice spa and swimming pool.

Standard, clean room, exceptionally quite location near airport and hustle free parking. The problem was the temperature of the room. It was COLD. We called the reception but they did not solve anything, they came and simply, and now read carefully, turned the heating OFF. We let it like this for a while just to make sure they know what to do, but no. The room was still chilly. We then put the heaters to max and let it like that. Room still cold. Very frustrating experience, we had to sleep with clothes on!!! Incredible. Another thing, we had only one cup for coffee, no slippers, no bathrobes etc. I know maybe I'm comparing this to a better hotels but with such a barebones room like this one, one would expect at least something to compensate. This stay was claimed by the free night program from hotels.com, if I would be paying with my money for this, i would be much much louder and much more frustrated. Thankfully we are moving to a different hotel tonight because this was simply not up to our expectations. This felt like a staying in a Dwight's Shrutes farm, but without Dwight and way less fun.

It was a beautiful modern hotel with everything you need. However the location is very poor with absolutely nothing nearby except a BurgerKing!!