The Langham, Shenzhen

The breakfast was good

We arrived at 4.pm, check in is normally 3pm and room wasn’t ready. Very weird smell and super humid in the room, so much so the bedsheets felt humid. Room decoration very outdated. Staff doesn’t speak English at all. For an international chain it is really a let down

My friend and I booked an 8 night stay to celebrate our big birthday's together, as a treat. We stayed in a King Superior Suite, with access to the Executive lounge. From the time of check in with Cynthia (who is a true asset to the hotel. Her attentiveness, kindness and professionalism is what truly stood out as the shining feature of the hotel). The hotel, rooms, swimming pool and fitness centre are beautifully decorated, exceptionally clean and every staff member is trained to meet the high standards of the hotel. Thank you for making our time in Shenzhen so amazing!

Location is convenient but a no of old buildings surrounding the hotel

Staff was friendly and helpful except the staff at the concierge. They can’t speak Cantonese and unsure on attractions and places to visit or dine

The look and feel of the hotel. The location. The friendly staff

Everything was amazing

The rooms were nice and clean

If you agree to let customers have a late check out, make sure they continue to have access to the room until the agreed time. Whilst I arrived back to the hotel with at least 20-30min before the late check out time, I could still go up the lift but not my room. It’s then a long walk back to the lobby. Worse, after the reception said they sorted my card, I went back up but still couldn’t access my room.