Wifala Thematic Hotel

You'll feel like you are a couple of stars above what you paid. Every room is different, so all I can do is review the one we were in, ours was Chan-Chan, you can search for pictures of it online. Yes, the bed is hanging from the ceiling, it was very comfortable, very quiet area, hot water in seconds, and everything was very clean. At first you'll think the room and the hotel itself are brand new, but looking closely, some minor details will tell you that they're not, but in great condition, they really make an effort to be squeaky clean. The only downside is the fact that is located 15 minutes from the main square, where all the tourists will want to look for restaurants, bars, shopping, etc. For us it wasn't a problem, but some people would want to be closer. Didn't stay long enough to try the breakfast, sadly, for sure it was excellent as the rest of the experience.

Should have booked here inbound. Rooms are smaller than Mirador, but functional. Will recommend to friends.

This was not a walkable hotel. You would need to take a short cab ride to get to the Cuzco city center. However, that cab only costs 5 soles (less that 2 USD). My room was beautifully decorated, the water in the shower was warm, the surroundings were quiet, and the staff was friendly. Cuzco is a cold city and central heating is not common. Wifala included space heaters in the rooms. Mine did not work very well but I got an extra blanket from the front desk so I stayed nice and toasty. I would stay here again.

Extremely nice and helpful staff, especially at organizing excursions.

I just stayed at this place before and after I did the Inca Trail to Machu Picchu 3 days ago. Wifala Hotel is a small hotel located just about a mile from the town square. The hotel is very clean. At first, its location appears unsafe to walk to the nearest restaurant during night time. But so is practically everywhere except in the vicinity of the town square where there is so much presence of the police. At any rate, a taxi ride to the plaza only costs 5 Soles. Harold, Carmen and Gina who take turn manning the front desk are also hands down super nice. They are so helpful and so enthusiastic to recommend where to eat, give tips on the price range one should pay for things sold at the plaza or how much one should pay for cab rides. And they really make their guests feel at home.

Nice place to stay. Not luxury but really pleacent. I could be better if they offer some options like rooms service or something like that, but it was a good choice

It's a great hotel, everything was clean, the showers were good, and the breakfast was very good. It's a little walk out of the city center, but as long as that doesn't bother you it's a great option.

We stayed one night in transit. We arrived fairly late and the check in was efficient, plus they organised a taxi to pick us up very early for our flight the next day. Beds were comfortable. Wifi was ok. Everything else was poor. Several dogs barking throughout the night next door, the shower didn't work properly, and they changed the price of the taxi the next morning. Had I known they would charge me more than what was quoted I would have just found one myself and haggled. Overall wouldn't recommend.

Very good location and nice staff. Breakfast is great.

Check in was great. The woman at the counter was very friendly and helpful offering plenty of information and speaking good enough English to communicate. We had laundry to do so we dropped it off around noon on our first day. She said it would be returned the next afternoon. Our friends arrived a few hours later and they also had laundry. They dropped theirs off the next morning for same day pick up. Long story short, the next night at 11 pm our friends' laundry was done and when they gave us ours, thankfully we noticed that half our clothes were missing. After over an hour of phone calls and Google translate and nonsense, it turns out they were just stalling because half of our clothes were still soaking wet in the laundry room. We ended up having to leave for our Machu Picchu trek and shoving our wet clothes into our larger suitcase (and I am sure they won't smell very good when we get back.) And then the cab they said they would call for us never came and it took me being absurdly forceful to get them to refund the money for laundry they didn't do! All of that nonsense and no apologies from the guy at night, the clerk in the morning or the managers! Between that, the hunt for an outlet in our room and the crazy noise from the stairs and the paper thin walls when people come bounding down the stairs at 5am, this hotel was not a good choice for me. We ended up cancelling our return stay in favor for the hotel next door.