Wifala Thematic Hotel

The room was dirty and our bedding wasn't clean. The hotel is located in a bad part of Cusco and not close to anything. The staff were nice but nothing special and the breakfast in the morning wasn't that great. It's not worth the price we stayed in hostels that were nicer and a third of the price.

I have stayed in places ranging from cheap hostels to resorts, and this hotel was the worst experience I have ever had. The door did not lock properly and what appeared to be cameras outside of the door, were in fact not. During my stay, someone stole $100 US and $100 Soles from my wallet, which I discovered after I returned to find my door open. (Earlier in my stay, I discovered my door open while I was in the shower.)The staff blamed my good friend (someone who paid for my meals/taxis/etc. before and even after the theft) and the staff would not call the police until I made repeated requests. Monica, the hotel manager, was completely rude, despite me saying that I wasn't blaming the staff, and that I just wanted the police called. The front desk clerk (a young woman) at one point gathered up all of the hotel room keys and said she was going to show me all of the other guests' valuables in their rooms to prove that they do not have thefts. I informed her that as a guest, I found this highly inappropriate. Monica and the clerk also insinuated that because my friend (who I know very well and who was staying in a different location simply because I preferred to stay at the Wifala) came over to watch TV for 5 hours and talk about a health retreat we had been on, that I should have been charged for a double room and that in turn I deserved to have my money stolen. The police did attend and there is an investigation. I am still hopeful that I receive a partial refund.

20 mins walk to the main plaza, book a cab through the hotel front desk and it cost only 5 soles! great price for a hotel, provides hot breakfast and steady wifi!

The breakfast was good and the staff were friendly and helpful. The room had everything that is needed with a decent (but small) bathroom. I would recommend this hotel for the price.

We enjoyed it, we would have liked water to be more accesible, like have a bottle in the room to start and tell us where we can get some. also not everyone knows that tp doesn't go in the toilet in Peru. Staff was friendly though and did their best to help.

The hotel is small but comfortable and welled managed. They were more than happy to help with any need I had, from booking tours to cleaning laundry. Excellent fresh cooked breakfast, rather than the usual coffee, eggs & toast. Loved it!

The hotel's location is pretty sketchy. It's only 10-15 minutes taxi ride to the Plaza de Armas (8-10 soles), but most of the drivers didn't now where it was located. One of them ended up driving me for 30 minutes and dropping me off at the dump and pointing at the dark steep heal, pointing to the name of the street and saying I have to go downstairs myself, because my hotel is somewhere over there, terrifying experience. Anyways back to the hotel, its clean, had running hot water (although the pressure was weird and loud), the bed was comfortable and clean. The staff was nice too. Breakfast doesn't start till 6:30 am so if you are leaving to the airport early or to MP you are SOL. Most of the hotels I stayed in Cuzco would start at 4:00 am. There is no water to drink, only hot water for your tea. The internet worked fine. So yeas, mainly I think the location sis horrible in the middle of the dumb, with sketchy people hanging out outside and the doors are always locked so you have to knock like in jail. Also, VERY NOISY AND LOUD!!!! If you are planning on getting a good night of sleep forget about it. There were teenagers outside of my window, listening to the music, laughing, moaning and screaming! Not to mention the metal staircase inside of the hotel, people kept on walking, banging SO LOUD, I was terrified like someone is gonna break into my room at any moment! For the price I paid, I wouldn't recommend this hotel. It was $53, I paid $61 for the hotel right in downtown!

A little out of the way but good hotel at the price.

Hotel is about a 20 minute walk from Plaza de Armas. Smaller hotel with very clean and modern rooms with the BEST showers we had in South America. Staff was very friendly and helpful, were able to store our bags there while we did Inca trail. Ended up staying there 6 nights in total before and after our hike. Highly recommend it.

Staff was helpful on arrival, but when we got back to the room, we were surprised at the cheap quality and construction of everything. The desk/shelving in the bedroom had a leg broken off. There was no dead bolt on the door, and no safe in the room. The bathroom was also appalling; the shelf with 2 glasses on it broke as soon as i set down my glasses case on it, breaking the glasses and dislodging the glass shelf. The shower was sporadic with no water to super pressurized water and the water temperature was inconsistent. Wanting to handwash a few items, we tried to use the sink to do laundry, but there was no plug to hold any water. The bathroom was also awkward in that the door did not fully open, so only one person could fit in there at a time, and you had to tuck behind the toilet to open or close the door. The bed frame protruded out from under the mattress so much that every time we walked by, we would bash our toes on the frame. Painful and annoying. All this being said, breakfast was delicious. The staff was helpful and spoke good English.