Hotel Sur

So, let’s start with the positives, the rooms are spotless and cleaned every day (except Sunday) clean towels etc. leave you some sachets of shower gel & soap in the bathroom. Rooms are quite small with no coffee/tea making. There is a fridge but even at the highest setting it didn’t chill anything. The staff were friendly but mainly only saw the reception ones. So, the hotel I believe has 102 rooms. For a hotel this size, the pool was way too small and nowhere near enough sunbeds (I counted 41). The beds have towels put on them from silly o’clock in the morning so you have little chance of getting anywhere near them so we ended up going to the beach and having to pay for a bed there. We went half board but really wish we’d only done b&b as the evening food was just not what you’d expect from a hotel in Spain, being vegetarian there was nothing for me (unless I wanted to eat green beans and chips) so we ended up having to eat out every evening at a further cost. It’s a bit like a canteen and you have to clear your own table/plates at the end of your meal. We had a pool facing room with a small balcony as had read it was quieter with the bar being underneath, we could still hear the music but didn’t really affect us, however the noise from people returning to their rooms was super noisy (but on holiday so that’s not so bad) It’s super close to shops/restaurants and a couple of bars. The beach around 5 mins away is beautiful and the sea is warm and clear. Cala Millor is about a 25 mins walk and much busier with a bigger beach but way more packed with people. If you’re looking for a hotel to just use as a base it’s okay and in a great spot for a quiet relaxing holiday. Would I return, not too sure but still had an amazing break.

Friendly staff. Clean room and bathroom. Sofa, fridge and balcony in afternoon sun overlooking pool. Buffet breakfast was extensive and fresh. Dinner nicely cooked but a limited and fairly “safe/plain” offering. Pool was warm and small. Most sunbeds taken by 0900 but generally become available again around 1400 as sun beats down . Erica running the pool bar until 1630 was friendly and nothing too much trouble. Smallish but warm/serviceable pool. Great location for restaurants , harbour and local beach. Busier and much larger Cala Millor around 15 mins walk . Live music and good entertainment each night until midnight. Was loud but engaging for us. If you like an early night you will defo need a pool view room ( not street view) and might not like it. We had a great long weekend.

Don’t listen to negative reviews. Clean and friendly. Pool is clean and warm. Cleaners in daily. If you have an issue raise it at reception asap then it can be addressed. It is very hot at this time of year in fact unusually hot. Pool shoes required for the beach. Grass beside the pool is very hot. Sunbeds at beach €14 but very rocky in the sea. Nice beach further down approx 15 min walk. Next resort the same place. Plenty places to eat and drink. Lots of shops. Plenty of entertainment on at this hotel each night. Other hotels also have entertainment on. Plenty of bike & mobility scooters shops around to rent a bike daily. If in doubt ask at reception. The staff here could not be any nicer. Safe is €2 per day. Room extension €20. You can hire a kettle as only a fridge in the room. Air con is FREE & works a treat. Definitely return.

Honestly this place is spot on. Clean central & cheap. Rooms cleaned daily with towel changes. Reception open 24/7. Supermarket directly outside is definitely the cheapest around & has every thing you need. Taxes €39 for 9 nights. Safe hire €2 daily. Pool is clean and warm. Best get down early for a sunbed though. Plenty choice of food & drink. Very reasonable. Great entertainment on an evening. Any thing you need ask reception and they will accommodate you if possible. Staff very friendly especially the cleaners reception and the young lady at the snack shack out by the pool. Don’t listen to other silly reviews knocking it. The rating should be higher. There is a lift. On site gym. I hired a mobility scooter from across the street for €20 a day & stored it in reception. Personally I would remove the tennis courts and install more sun beds and maybe another pool.We stayed on the front 4th floor street facing. Music till 11pm then quiet. Good to people watch and dance on your balcony. The back of the hotel by the tennis courts is quiet. Fridge in your room. The room looked brand new with new shower cubicle. Definitely need foot wear for near the pool as the grass gets red hot. There was building work going on next door but was not impactive. Lots of places to eat drink and shop. Beach is 2 mins walk but sun beds are €14. You will need pool shoes as the beach there is shingle and rocks in the sea. Further down Cala millor beach is white sand and no rocks in sight. It’s a good 10 mins brisk walk to get there- right as you come out the hotel. Left takes you to the harbour. Cala millor is full of shops restaurants bars etc. much more busier. You can hire a kettle here. There are plenty toilet rolls and toiletries- you can request more. Don’t expect the ritz because it’s not. It is what it is and it’s great for your holidays. We throughly enjoyed and would definitely return.

Although this was rated as 2☆ i had seen previous reviews on trip advisor prior to booking that it was better than a 2☆ and i have to agree. As a solo traveller i had a single room. It was compact but decent size with a double bed and a good walk in shower. Maids every day with change of towels ( except sunday - maids day off). I opted for half board. Meals were buffet style & the breakfast had a decent choice of hot, cold & pastries. The coffee however was not very nice & ended up buying coffee in the upstairs bar ( i did bring this to the attention of reception). The evening food i wasn't keen on & after the 3rd night & tasteless dry spaghetti carbonara, i then ate out. Also you had to clear your own plates away & it gave me a bit of a canteen vibe. The hotel was well located in cala bona with the marina 5 mins walk & cala millor a good 10 mins. Bar entertainment every evening & was a popular bar to drink in. Staff were friendly. Small pool but the temperature was perfect. No sharp intake of breath when you go in. The pool stairs need some attention though as they were a bit abrasive. There is a spacious lounge area 1 flight up from reception which i found by accident. Unfortunately building work next door & the drilling was annoying! There were quite a few of single lady travellers staying which was good to see. All in all i thought it was a decent hotel. Yes, there is room for improvement but i would stay again if i went to the area.

Was expecting budget as that's what I paid for, a 2 star that deserves more. Bed comfortable plenty hot water good shower, room cleaned every day except Sundays. Cleaners were friendly and did a great job. Pool was fine, plenty sun loungers available throughout day. Staff were friendly always with a smile on face and a welcome hello. Didn't eat at hotel but did use the sports bar a few nights staff worked hard and always welcoming. Entertainment nightly from 9.15 to 12am. I had a room at back so didn't hear it in room and the sun was on balcony in evening which was lovely. Did hear guests returning to rooms, through the night after a few drinks but that's what holidays are for didnt bother me but if light sleeper take some ear plugs dont let it put you off staying. Take a kettle for room, air con supplied no extra which is great and big plus for me no extra charges for it. Would i recommend definitely would I stay again definitely. Thank you for such a great stay.

we only ever visit this hotel for drinks and entertainment or to watch sports and have visitors on many occasion. the staff always recognise us and are extremely friendly and drinks are cheap. a cracking night out to be had at the Sur and well worth a visit.

The Hotel Sur may only hold a 2-star certification, but do not let that put you off. I am presently on my last day here and I have been pleasantly surprised by the standard of this establishment. I have been in 3 and 4-star accommodation which couldn't match the Sur in many respects. My first encounter with the exceptional staff, apart from at check-in, was upon returning to my room to find my key card wouldn't work. This was rectified immediately. My second encounter was when I locked myself out on my balcony! My fault. The lady on the next balcony contacted reception and I was "freed" pronto. Encounter number 3 was when I pressed the toilet flush and it decided to stay put. A new one was put in within minutes of my bringing it to the hotel's attention. So full marks to everyone on the staff for their assistance - all with a smile. My room overlooked the pool and, as a single traveller, had ample space for my clothes. The 6 or 7 hangers provided sufficed. A free fridge in the room was an added bonus, as was the free air conditioning, although the safe was a couple of Euros per day, plus deposit. A good shower, always with plenty of hot water. No kettle, but I brought my own. Cleaners came every day, apart from Sundays. Room cleaned, beds made and towels changed on a daily basis. The hotel bar next to the entrance and looking on to the street has live music every evening and seemed a popular venue. I went room only, so I cannot comment on the restaurant or the food. All in all, I had a pleasant stay and would recommend this hotel in the beautiful Cala Bona. A short stroll takes you into Cala Millor with its nice beach and more shops and restaurants. Would I go back? Most definitely.

Yes most definitely, the hotel has two stars over the door before you enter, I would give it 10 stars for the welcome we received, this is a family run hotel and the guest relations is second to none, nothing is too much trouble you will be greeted like family, we had room 318, yes the hotel is basic but our room was spotlessly clean, bring Travel kettle and iron or hire them at reception, you have a mini fridge in the room, whilst the rooms are not massive we had plenty of room for two, stored cases between vanity desk and patio doors, we had a partial sea view over looking the Main Street and bar, whilst could be noisy with entertainment it did not bother us, there is an extensive library and quiet room I left the books I read for others to enjoy, we were half board, very chilled at breakfast with everything you could want toast,coffee,juices,full English sausage amazing plus ham cheese etc,pastries fruits cereal and yoghurts ,great selection,evening meal selection,chicken,pork or fish ,spaghetti Bol,spaghetti carbonara,chips,mash and wedges etc would have liked to have seen more rice but that is totally personal partner does not like any form of potato he still managed to fill himself up so all good, great deserts, bar prices great 2euro small beer,coffee,tea £5.90 for double captain Morgan and coke,live entertainment every night and all the football matches screened. All in all an amazing relaxing chilled out holiday,loved every minute so thank you hotelSur :) Just an aside, construction work is taking place next door and been told ongoing til October, whilst we shut off the noise whilst by the pool you might want to bring ear plugs,the pool area is very chilled the hotel also does bar snacks, toasties,fries etc very reasonable. Transfer time is nearer 2hours or just over as in our case so if you have little ones make sure you take them to the toilet before you board your transfer coach as no toilets on board. Once again thank you to each and every member of staff at Hotel Sur we don’t want to leave tomorrow xx

I travel tomorrow to the Hotel Sur for a 10 day break. I have been many times and go usually as a solo traveler. I'm always lucky to meet some lovely guests who help make my stays extra special. This hotel is amazing and the staff are outstanding. They are polite, helpful and extremely friendly. Every time i arrive i am greeted as a friend and made to feel very welcome. The position of the hotel is great only 5 minutes from the beautiful harbor and also the beach. The food is lovely with all you could need. The rooms are clean and spotless and the housekeeping staff attend everyday except Sunday. Nothing is too much trouble. The pool area is lovely and sunbeds are usually available all day in my experience. The nightly entertainment is second to none and popular with guests and visitors alike. The Bar also show sport all day and night for all those sports fans like myself. I would recommend the Hotel Sur 100% for location, cleanliness and value for money. Please give it a try a friendly welcome awaits you !! See you all tomorrow xx