Santa Claran Hotel Casino

It was a great hotel

Good nice clean room.

I do not like casinos, so I had low expectations as I went to my room. But as I walked in, I realized immediately that they were better than most hotels. The lighting was good! Not excellent, but so much better than the dim, low-wattage lighting in most hotel rooms. And the bed sheets were fitted, and very high thread count. The bathroom was well designed and I didn't have to be a contortionist to reach the toilet paper. And EVERYONE wore masks (or they were not admitted inside). The restaurant options were limited, but the sports bar food was very tasty and the service was excellent. WiFi access was cumbersome, but it worked out and service was fine.

Friendly, clean, beautiful decor

The reservation person was not friendly. I was double charged for my stay. Tried to resolve the booking price but was told to deal with the finance person. The finance person did not report to work on the day of our departure. Still have to get credit back on the double pay. The bed was lumpy, and creaked when I turned over. The phone didn’t work. No restaurant on the property only snack bar and sports bar. I will not stay at this property again.

Could smell smoke from the casino in the hotel lobby, hallways felt like they were not vacuumed carpets had stains on them, room felt like nothing was sanitized the couch had dust an animal hair on the corners, the shower still had water marks on the glass and hair in the sink! Felt like i was staying at a overpriced motel 6

Overall the hotel is wonderful. However I paid for the room before going and they charged me again. I still have not been reimbursed. I was advised Brittany V. would take care of the situation and correct it. It still has not been resolved.

Check In was difficult, expedia did something incorrect with the credit card number, and they couldnt get me checked in. They tried to call but couldnt get through. They finally just checked me in manually some how, but asked when I check out to talk to ma aver so i wont get double billed.

A huge thank you to the manager at the desk today. We were not guests but stopped in desperate to find phone or internet because we needed to get a new tire after a flat. He confirmed nothing was open in Espanola (it was Sunday) and then called a place in Santa Fe that he found was open to see if they had our size tires. Truly went out of his way for us. Wonderful hospitality!

It was clean