The York Hotel

Location great. When we did speak to staff, they were lovely, but not always available/accessible.

Came home on Friday evening at 10pm and night porter was there but bar closed and we weren't able to get a drink of any kind from him, even to take to our room(s).

Little bit old needs tlc but I would stay again

The rooms were most comfortable and the location, great. We didn’t have breakfast but had lunch there which was good.

The weather! It poured! 🤣🤣

Location was great that’s about it

Walls were so dirty and was tatty and dated. Hot pipe ran through the room so it was a sauna. Moved my pillow and moths flew out 🤢 such a shame and was over £100 a night. I’m not fussy but this was pretty bad almost left but couldn’t find another available hotel within 11 miles!

Excellent location Clean Easy parking near by Great food

One window unable to open

I thought the breakfast could have been better just wasnt a fan of it

When we arrived at the hotel, staff were lovely and welcoming and helped us to our room. The rooms looked clean however they need work doing (have uploaded photos as walls and ceiling had lots of water damage and cracks as well as the wood around the windowsill being squishy and soggy). We had two groups of us, us in room 202 had an okay night sleep. Our other group who stayed in room 209 woke up at 5am to bed bugs all over the bed and all over them. They went straight down to management but there was only a night porter working who explained no management would be in until 9am. The night porter was really lovely, got us cups of teas etc while we were waiting and explained he was sure the room hadn’t been used in a while so it was possibly to do with that. The manager arrived at 9am and we explained the problem, she offered us a new room but said she would have to raise the issue with her manager as well. We were told they would arrive at 11am, this then changed and she didn’t turn up until 12:30pm. When she called us into the room she said it was impossible for it to have bed bugs as there had been people staying in the room all of last week (this conflicted with the other story so we have no idea who was telling the truth) and was reluctant to believe us despite us having photos/videos of the bugs because we didn’t have any bites and they told us they’d checked the room and there was nothing there. We tried to explain that bed bug bites can take 1-14 days to appear but she said this was a lie. She then said she would speak to another more senior manager and get back to us. In the end they moved us room and have us a £75 refund but considering the overall stay cost us over £700 we found it to be very poor. Please be aware if you are staying here as we have reported the bed bugs but unfortunately we can’t be sure if they will take any action to get rid of them.