TownePlace Suites El Paso North

Our bed was comfortable, room was very clean, and the shower was excellent. Loved it!

Room 125 9/13/25 smelled like a bottle of cologne was dropped in the entire room. It was very uncomfortable. Upon complaint I was told I can’t change rooms because I used a towel and opened the soap in the bathroom. The staff told me there was a man staying in that room for a month before my check in that used that cologne. It wreaked the entire stay with the window open and AC full blast.

Theo at the front desk is very pleasant and goes out of his way to make sure that your stay is great. The rest of the crew is also very good.

Loved this property!

Breakfast was hot with sausage/ waffles/eggs

The rooms are small but new and clean. We got king bed with a sleeper and they were all jammed in one small room.

The room smelled horrible. Like a mildew smell, the tv didn’t work, staff tried entering the room when they were told over 6 times not to come in. They proceeded to open the door & my boyfriend had to get loud so they would leave.

Nice hotel close to the Universal Studios Parks! Staff was helpful and friendly! Close to restaurants and shops!

Kyle and the front desk staff were so friendly and helpful. I loved that the room had some basic kitchen stuff - especially a drip machine as I'd left mine at home. Absolutely loved the location and the hotel was SPOTLESS. I really have not stayed at a better hotel in maybe 5 years.

Couldn't think of a single thing

It was very close to plenty of dining options and close to my office.

All in all, we were very pleased with just about everything & everyone at the TownePlace Suites by Marriott El Paso North. The only issue we had was that it being a Friendly Pet Hotel, which charges you an extra $50, why not have a designated area where your guest Fur Babies can relieve themselves. Nothing but medium size rocks throughout the perimeter of the property. Aside from that we were very pleased with everything else, especially the staff who provided Great Customer Service.