Andaz Bali, By Hyatt

Located in a well placed spot in Sanur, the Andaz Bali is the kind of resort that others try to emulate. The upkeep of the rooms, pool, and outdoor spaces are meticulously kept. The service is above and beyond and the little touches like unlimited soft drinks and snacks in your room and complimentary cafe make the guest feel like the resort is going out of its way to make you feel special and taken care of. The quiet pool was just that…quiet. A place to relax and listen to the breeze hit the trees above. The other pools were definitely kid friendly and louder if that is what you are looking for. Every meal we had was absolutely fantastic, with the breakfast living up to its reputation of being one of the best in Bali for a reason. Would go out of my way to stay here again.

Everything here was above expectations and faultless. Service was impeccable, breakfast, all you can eat A Le Carte, should be adopted by all hotels/resorts. They also throw in a lot of freebies along the way. A must for any stay in Sanur

We absolutely love it here and are already planning to stay long-term. Our kids also adore the kids' club. The restaurants here serve delicious food at reasonable prices, too. We will definitely be back.

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Excellent service by the team..

None

I go quite often to Hyatt and Andaz Bali to stay and eat . As an hotelier I have always praised Hyatt as my favorite hotel chain - am member - and the best in FNB . That was before . Last night I went to eat at their Italian in Andaz and was a disaster from start to end . To make sorry short , after a very bad service and food quality I sent back the main courses and asked for the bill to pay the rest of the food . To my surprise the compensation offered after talking to the FNB Leader was not to charge me the main courses . Surely that was what trigger my reaction . Not to charge me for a food that I did not eat due to bad quality and service is not a normal proposal from an international hotel chain in one of his 5 star hotel . I refused to accept such a deal and I asked for the FNB manager or RM or HM or even GM but none were available . Came a Manager on duty and offered me a 10% discount which later was a 20 % and the MOD said that was the maximum he is entitled and could not offered me anything else . At the end the whole situation for me - as an hotelier - was not the money as in the end I asked to pay in full as my point was never a discount but more to see how a 5 star company establishes their own policies in regards to compensation I clearly told the MOD that I was very disappointed with Hyatt if as commented the maximum authority he has was just a 20% discount . Hyatt is not my leading company anymore . If the FNBD or GM would like to discuss please get in touch with me.

We had a truly relaxed 10 night stay at this dreamy property. Everything from the room, gardens, pools, restaurants and beachfront is exceptional. The staff, without exception, are fantastic.

We found Andaz through Amex travel and I'm so glad we did. This was our first stop on our honeymoon and the room was great, breakfast was really tasty, and the staff were wonderful. The hotel is definitely a little tucked away, but it was great for what we were looking for - chill at the hotel and relax. I don't really notice this, but I felt like the quality of furniture in the room was higher quality than most hotels, so I appreciated that touch too. Would definitely come back!

早餐比較有特色，兒童俱樂部小孩很喜歡，但是有時間限制，在其他地方沒遇過

以價格來看的話，整個房間及飯店設施較其他同等的落差蠻大的