InTown Suites Extended Stay Arlington TX – South

I booked the room online when I got to the location it let me know that they don't have the room that I booked available and he did not want to give me a different room for the same price that I booked online because it was his fault that he didn't have the room available he said he don't know how they let us book the room that we booked when he didn't have it available

Requested a handicap accessible room for a 85yr old woman on oxygen who can barely walk. They put us on the 3rd floor, didn’t offer to help with anything or move rooms to a lower floor.

Good job

Room itself was clean and comfortable. Upon checking in, I let the desk person know I’m working a week of night shift. She helped me get a room with least sunlight during day, and I requested no maid service since I’d be sleeping when they’d come in. Started out great. Til first morning after I worked 14 hours .,. Maintenance crew knocked on door in late morning saying they had to change my locks. I asked they come later, but no they had to do it now. It took an hour from removal to replacement, while I was laying in bed. Hard to get to sleep after that. Next day, maid service showed up in morning, despite my request for none. Woke me up again and although she left after I told her I didn’t want anything, I again had hard time getting back to sleep. Day 3, early afternoon banging on door was manager doing “spot checks” that the new locks worked. Are you serious?! I was woke up again and angrily asked her if I couldn’t get in my room 2 days ago, don’t you think I would’ve been at the front desk by now?? She had attitude with me saying they have every right to check in on rooms. After 3 long nights working, 3 consecutive loud wake ups while trying to sleep, I was very glad when my job ended and I was on to the next town - where the hotel respected my request to have a quiet during the day room.

The front desk was PHENOMENAL!!

N/A

No breakfast, location was filthy

Bed bugs , roaches , homeless people, drugs , cops being called all hours,of the day and night. The staff acted like they were their own little gang. Bedding was supposed to be changed evey Wed and it wasn't, when i went to ask why they said it had be changed. It hadn't been.