Sonaga Beach Resort & Villas Phu Quoc

Swimming pool, some staff

Some staff, finish was poor quality, rooms had potential to be amazing but were far from amazing. Such a shame. No pool bar or pool restaurant as advertised, pool toilets were absolutely vile. Never towels at the pool, had to waste time walking back to reception to get.

Almost everything is good at the hotel. Nice and very big room good with a/c, fridge, 2 big bedrooms with each shower and bathtubs. Very nice hotet, great pools and nice beach. Not to many people like at the other 5 stars hotels nearby that were way to crowded.

Maybe need food/drink service at the beach. But the other 5-stars hotels had such but then again the food and drinks there were way to pricy! Worst thing at this hotel was the gym. Really needs an upgrade with new plates for a start and maybe a service on the a/c too!

Private pool water was too cold for swim for whole time. So havent use it. Penthouse, There are no stair railings, and the stairs are uncomfortable because they don't have anti-slip stickers. There were a lot of trash and peanut bones under the bed At the first meeting, the employee pointed to all the items in the mini bar and repeated many times that this is not free, this is not free, but he did not give any information such as what time the breakfast is, where to leave the laundry.

Breakfast buffet was good, bed and pillow were super comfortable, staff were extremely helpful and friendly, the resort overall was in a good location and easily accessible to the beach which was great. Rom was very cool and comfortable and the private pool was fantastic. Late check out is great.

The shower did not drain properly and we could hear water dripping for an hour and a half. Construction happening right next door was very loud (we understand that it out of the resort’s control). We requested pick up from the airport but the driver was not there and we ended up having to take a grab (drive to the airport after checkout was arranged so that’s ok)

Hotel is in good overall condition and breakfast is good

They advertise a pool with a bar, which is part of why we booked the hotel but the bar is closed down. It's frustrating as the hotel advertises this in their pictures. If you at any of the pools you cannot order any drinks or food. If you do want something you have to walk into the main hotel and go to the restaurant, this is uncomfortable as you are swimming by the pool and keep having to dry off and go inside. It's not practical. Ontop of that we always waited around 45min for 2 cocktails everytime we ordered. Once again not comfortable and practical. You can't have pools and the beach so far from the main hotel without any way to service your guests. Beach area is terrible. Cleaning service the staff are very friendly but our room was never cleaned properly and some days not cleaned at all with no fresh towels. Lack of English from the staff also a major problem. Location is not good, hotel isnt to far away from city centre but it's isolated where their is nothing around it. Room service food was inconsistent, burnt my pizza to a point where it was impossible to eat. The gym is absolutely shocking, equipment is terrible. 2 treadmills and they both old and broken. They should not be advertising that they have gym facilities. The spa is a bit over priced but we wanted to enjoy it but both my wife and I had terrible massages. We asked if we could get a later checkout as our flight was at 6, we were charged 50% of the room rate. In the end the hotel stay does not align with what the hotel advertise it offers. It's not practical and enjoyable for the guests.