Royal Palm Bacalar Cabañas & Lagoon Club

Large room, close to downtown Bacalar (10 mins walk), swimming pool, nice garden, quiet (there was a road nearby but did not hear the cars). We could hear the sounds of nature at night. The owner found a solution for the missing promised cot.

Despite being promised a baby cot, it was not there on arrival and had to rely on an inflatable mattress for the first night. Then the owner brought the cot for the other nights. Hard to find at least at night, signage is missing from the main road.

The suite we booked was incredible. Private porch and amazing in room tub - honey moon suite vibes for sure. It was a block away from lagoon so easy to walk and have wonderful waterfront views.

Dogs allowed but not on bed which is hard to control completely. We didn’t bring a crate.

Great staff, quick to respond and super helpful. Bungalow was great and is in a good location - to the lake and also to a good restaurant 50m from the house. We booked for a reduced price and would recommemd this place to everyone :)

All good.

Location near the lagoon

The hotel was dirty, staff could not speak a single word English, we expected a 5 star hotel, but it was more a 2-3 star hotel. The room did not feel comfortable at all and it was dirty a lot of places. The kitchen was missing a lot of things

The location is perfect and the room in front of the lake is ideal. The pier has great shade and the option for renting kayaks is good but could be included or a little cheaper.

The check-in experience was a mess, with other guests we traveled with not having a room even though they had a reservation. Also, we do not recommend doing tours with them as the information they provide is inaccurate. They sell a tour with everything included but when you do the tour nothing is provided. I suggest booking with booking or anyone else but not the hotel directly.

Ok but expected more for the price

I took the deluxe room with a private pool. Very clean and comfortable. Great bathroom too. Staff is great. Very good value for money. Was able to enjoy the view of the lagoon on the pantoon of the hotel and the rooftop of my room! Very nice 👍

I was surprised that the room was on top of a restaurant. You literally see the kitchen from the terrace of the room. But in the end that was ok. It didn't bother us that much after the initial surprise. The hotel is not so close to the city center but it was ok by car to go there.